# Customer Support Expert (Junior/Early Experience)

**Company:** [Intale](http://jobs.workable.com/companies/wRyYxk4SDUvMqHxF7DFijE.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e658d53c-b21b-4eb6-a38e-b8fe3c26c1fa)

## Description

**We are disrupting the retail market**

Intale is a dynamic company that modernises the retail industry. Our mission is to **digitize** and **connect retailers** and help them succeed in the 21 century.

**How we do it  
**

We develop **Intale Point**, the most **modern retail software** helping small businesses, chains and franchises increase profit margins and operate optimally.

We process **100M transactions** annually that translates to **800M euros** pass-through revenue, which makes our solution the most popular cloud retail platform in Greece.

**How we support our users**

Our users are your **next door retail stores**. Most stores work long hours and serve hundreds of customers daily.

We understand the needs of our market very well and the urgency to serve the customer rapidly and accurately, hence we strive to provide excellent support with very demanding KPIs.

**The Role**

As a **Customer Support Expert**, you will be part of our **Helpdesk/Call Centre** department, assisting our users troubleshoot and answer questions.

**Key responsibilities of this role include:**

**Keeping our users happy** is your ultimate KPI, and here are some ways to get there:

-   Answer calls promptly, professionally and effectively
-   Accurately register tickets in our ticketing system (currently Jira Service Management)
-   Call users for preventive maintenance and improvements
-   Identify issues that require escalation to development team
-   Facilitate the continuous updating of our knowledge base
-   Report recurring issues and patterns to Support Manager for permanent resolution

## Requirements

**Key requirements**

-   **Be customer centric** **and communicate efficiently**
-   Technical background (IEK or other tech degree)
-   Troubleshooting and problem solving mentality
-   Teamwork mentality
-   Good knowledge of English language
-   Native Greek language
-   Ability to work under pressure
-   You work will involve daytime shifts and occasionally on-call
-   Customer service experience is a plus

**Also would be nice to have:**  

-   Network (routing, VLAN, VPN etc)
-   SQL knowledge
-   Basic Linux knowledge
-   Previous experience on CRM/ERP systems

## Benefits

Our people mean the world to us and we only recruit the best. We offer great benefits and opportunities for personal and business development.

-   Competitive salary
-   Exciting technology and clients
-   An entrepreneurial and creative work environment
-   Central location at Monastiraki and also remote work (depending on departmental planning)

And one more thing: we don’t hire you because you are just the best skilled, we hire you because we think you are a perfect match to our team and our mission.