# L1 Support Engineer - Saudi National - Riyadh, KSA

**Company:** [DeepSource Technologies](null/companies/bSz5yPYQuy7zGF2AaBwdRp.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Business Developement

[Apply for this job](null/view/e6b5b75d-a1de-4d50-b007-d820dfb7da1d)

## Description

**Role Overview**  
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.

**Key Responsibilities**

• Provide first-level support for Linux and Windows systems  
• Monitor systems and applications to ensure availability and performance  
• Perform basic network checks and troubleshooting  
• Handle incidents and requests via ticketing tools  
• Support on-site operational activities as required  
• Escalate complex issues to higher support tiers  
• Communicate effectively with clients and internal teams

## Requirements

• Basic Linux / Windows administration knowledge

• Understanding of system & application monitoring

• Basic networking fundamentals

• Experience with ticketing / ITSM tools is preferred

• Strong English fluency

• Good communication and interpersonal skills

• Saudi National