# Customer Success Manager

**Company:** [eSkill](http://jobs.workable.com/companies/weY1URfHpcHrZBPcQXB4Pb.md)
**Location:** San Antonio, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e6ded5ed-9b1f-4149-96c2-21a7b00f1d4f)

## Description

eSkill is a computer software company focused on helping organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process.

As a Customer Success Manager, you will play an important role in helping customers get lasting value from the platform while strengthening long-term partnerships. This role is centered on customer growth, retention, and satisfaction, with close collaboration across internal teams to support a strong overall customer experience.

### Responsibilities

-   Identify upsell, expansion, and renewal opportunities through usage insights and relationship management.
-   Manage a portfolio of customer accounts to drive adoption and retention.
-   Monitor customer health metrics and proactively address churn risks.
-   Partner with sales, product, and support teams to resolve customer needs.
-   Coordinate customer success communications, outreach programs, expansion and retention plays.
-   Guide customers through the SaaS lifecycle including adoption, value realization, renewal and expansion opportunities.

## Requirements

### Required Qualifications

-   2+ years of customer success or account management experience in B2B SaaS.
-   Experience managing renewals, retention strategies, and expansion opportunities across customer accounts.
-   Proficiency with Microsoft Office tools.
-   Eligibility to work in the United States.
-   Strong written and verbal communication skills.
-   Highly organized.

### Preferred Qualifications

-   Proficiency with Salesforce, customer success tools, and HubSpot.
-   Familiarity with HR technology.

## Benefits

401k with matching

· Health, dental, and vision benefits.

· Paid time off and holidays.

· In-person role at our downtown San Antonio headquarters.