# Travel Agent Floater

**Company:** [NousTravel](http://jobs.workable.com/companies/eqx9ii2oX61AeJFjkuQ9Ks.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e756e32a-1cbc-4d66-a134-8ec61e6cae8b)

## Description

**Location:** Pacific Time Zone (9 am to 6 pm Monday through Friday)

**Job Summary**

NousTravel is seeking a highly adaptable, experienced **Travel Agent Floater** to support multiple client accounts across **Entertainment, Corporate, Leisure, and Group travel**. This role requires seamless switching between different workflows, systems, and client expectations while delivering exceptional service. Excellent customer service and problem-solving are required. Must be an excellent multitasker.

The ideal candidate has strong technical travel expertise, thrives in a dynamic environment, and excels at quickly adapting to each account’s unique requirements.

**Key Responsibilities**

-   Deliver end-to-end travel support across multiple accounts, adapting rapidly to each account’s specific policies, workflows, booking tools, and service standards.
-   Handle complex bookings including air, rail, hotel, car, cruises, and ancillaries for domestic and international travel.
-   Manage Entertainment Travel (talent, production, VIP, Music Touring), Corporate Travel (policy-compliant business trips), as well as Leisure Travel
-   Quote fares, issue tickets, process ticket exchanges, refunds, and modifications accurately and efficiently.
-   Proactively resolve traveler issues quickly and independently or in coordination with suppliers.
-   Maintain accurate records, client profiles, and trip notes while strictly protecting personal traveler information.
-   Build and sustain strong relationships with clients and suppliers across all segments.
-   Meet productivity, quality, and client satisfaction metrics.
-   Performs other related duties as assigned.

**Required Skills & Attributes**

-   Professional communication —exceptional written and verbal skills with clients, travelers, and internal teams.
-   Demonstrated ability to handle multiple accounts with varying workflows simultaneously.
-   Proven track record of adapting quickly to changing schedules, priorities, and account-specific requirements.
-   Strong attention to detail and accuracy in all transactions.
-   Act with integrity and maintain the highest level of confidentiality with personal traveler information.
-   Excellent problem-solving skills with the ability to resolve customer issues quickly and effectively.
-   Teamwork — collaborative mindset with openness to feedback and continuous improvement.
-   Highly flexible and adaptive to schedule changes and shifting account demands.
-   Genuine desire to learn and capability to quickly master each account’s unique requirements and workflows.
-   Proficient in Microsoft Office (Outlook, Excel, Teams) and collaboration tools.

## Requirements

_**Education and Experience:**_

· High school diploma or equivalent required.

· Previous related experience booking domestic and global destinations

· Travel experience to a variety of destinations preferred.

-   5+ years of full-service travel agency experience, including fares, ticketing, exchanges, car, hotel, air, and rail for both domestic and international travel.
-   Native GDS expertise – SABRE required (additional systems a plus).

· Knowledge of profile tools

· Experience reviewing contracts and rates in GDS (preferred)

_**Physical Requirements:**_

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Must be able to travel without restriction.