# Customer Service Engineer

**Company:** [United Imaging Healthcare](https://jobs.workable.com/companies/uVeE2P7NPMjeUwSKszj2YA.md)
**Location:** Melbourne, Australia
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/e762eafb-992e-42a7-9cfd-4b0c02b6bdac)

## Description

1)   Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2)   Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3)   Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4)   Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5)   Other tasks assigned by supervisors.

## Requirements

1)   Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;

2)   Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3)   Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4)   Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

5)   Other tasks assigned by supervisors.