# Security Officer

**Company:** [ABM UK](http://jobs.workable.com/companies/tPvvPdUpg4hMj38EeeNSF3.md)
**Location:** Inverness, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Business Industry

[Apply for this job](http://jobs.workable.com/view/e7642ecd-a18a-4085-a632-eb6f02cd7636)

## Description

**Job Title: Security Officer**

**Location: Eastgate Shopping Center**

**Hours: 42 hours per week 4 on 4 off (including weekends and Bank holidays)**

**Hourly Rate: £14.02 Per Hour**

**Contract: Full Time Permanent**

### **ROLE OVERVIEW AND PURPOSE**

We are seeking professional, customer-focused Security Officers to join our team at Eastgate Shopping Centre, Inverness. The successful candidate will provide a highly visible security presence, ensuring the safety and security of visitors, retailers, contractors, and colleagues while delivering exceptional customer service.

As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming shopping environment, supporting daily operations, responding to incidents, and upholding the highest standards of service delivery.

### **Key responsibility**

-   Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
-   Monitor and respond to alarms, incidents, and security breaches in a professional manner.
-   Complete lock and unlock procedures for designated areas.
-   Monitor CCTV systems in accordance with company procedures and current legislation.
-   Challenge unauthorised persons and manage access control procedures.
-   Support emergency response activities, including evacuations and incident management.
-   Record and report all incidents accurately and in a timely manner.
-   Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
-   Provide information, assistance, and directions to members of the public.
-   Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
-   Support centre events and initiatives when required.
-   Identify and report hazards, defects, and unsafe practices.
-   Ensure compliance with all Health & Safety policies and procedures.
-   Support emergency procedures, including fire and first aid incidents where trained.
-   Maintain awareness of site emergency plans and business continuity arrangements.
-   Liaise with emergency services and centre management as required.
-   Complete detailed incident reports and documentation.
-   Maintain accurate records of patrols, incidents, and daily activities.
-   Use security systems and technology in line with company policies.

## Requirements

**Candidate requirements:**

-   Valid SIA Door Supervisor Licence.
-   Previous experience in a security role.
-   Excellent communication and interpersonal skills.
-   Strong customer service focus.
-   Ability to remain calm and professional under pressure.
-   Good observational and report-writing skills.
-   Ability to work a flexible shift pattern, including weekends and bank holidays.
-   Basic IT literacy.
-   SIA CCTV license (desirable)

### **Health & Safety Responsibilities:**

-   Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
-   Confident in complying with health & safety and fire prevention procedures
-   Take an active role in emergency situations including Fire Warden tasks
-   Oversee external contractor management to ensure they are working safely
-   Always follow ABM Group and company policies and procedures
-   Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
-   Use all work equipment and personal PPE properly and in accordance with training received
-   Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

## Benefits

-   Employee discounts at on-site retailers through our communication app
-   Employee discounts at external retailers through Life Works
-   Cycle-to-work scheme
-   Free, on site staff parking and numerous transport links
-   Great working environment with a relaxing team room for break times.
-   Full and ongoing training
-   Online payslips live before pay day and available to download. Also applies to P60
-   Company uniform provided at no cost to employee