# Google Workspace Architect / Senior Administrator

**Company:** [Gramian Consulting Group](null/companies/kANY7hHLXDH7fUqyifRLmf.md)
**Location:** Stevenage, United Kingdom
**Workplace:** on site
**Employment type:** Contract
**Department:** Talent Solutions

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## Description

### About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

**Role Overview**

Our client operates in the telecommunications sector, focusing on unified communications solutions and services.

Our client operates a large enterprise collaboration environment and is looking for an experienced **Google Workspace specialist** to support administration, service operations, incident resolution, and user support across the Google productivity ecosystem.

The role requires strong hands-on knowledge of **Google Workspace administration, Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides**, together with experience handling Level 2 incidents, service requests, ITSM processes, and user escalations.

**CONTRACT:** short-term contract (up to 1 year)

**LOCATIONS:** On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom

**PROCESS:** intro call + 2-step client interview process

### Responsibilities

-   Administer and support the **Google Workspace environment**.
-   Manage users, accounts, access, and application settings.
-   Resolve **Level 2 Google Workspace incidents and service requests**.
-   Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
-   Handle incidents and requests through ITSM tools such as **Remedy**.
-   Respond to application-specific user requests and escalations.
-   Investigate recurring issues and identify technical knowledge gaps.
-   Support Google case management and vendor escalation where required.
-   Produce basic service and operational reporting.
-   Identify ITIL/process gaps and contribute to service improvements.
-   Support knowledge transfer and handover to support technicians.
-   Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed.

## Requirements

-   Advanced hands-on experience with **Google Workspace administration**.
-   Strong knowledge of **Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides**.
-   Proven experience resolving **Level 2 Google Workspace incidents and requests**.
-   Strong user-support and troubleshooting experience.
-   Experience with **ITSM incident and request management**, preferably Remedy.
-   Good understanding of Google Workspace application and service management.
-   Basic understanding of **Microsoft 365, global email services, and network infrastructure**.