# Regional CRM Manager **Company:** [LUXASIA](http://jobs.workable.com/companies/jbVBwenH3W2zT5Zn1Y3M4x.md) **Location:** Kuala Lumpur, Malaysia **Workplace:** hybrid **Employment type:** Full-time **Department:** Sales & Marketing [Apply for this job](http://jobs.workable.com/view/e81b3e06-dd6e-449e-b7d5-37b7b76a5774) ## Description LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. **Why Join Us?** At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling. With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful? **Position Purpose** As Asia’s leading omni-channel partner for luxury beauty and lifestyle, LUXASIA is looking for a Regional CRM Manager to lead and scale our group-wide CRM and customer journey strategy. This role will be central in strengthening consumer engagement, retention, and loyalty across our portfolio of prestigious global brands, while also elevating LUXASIA’s own customer ecosystem. You will partner closely with country teams, global brand partners, and cross-functional stakeholders to deliver a customer-first, data-driven CRM approach that creates win-win outcomes, ensuring brand success in local markets and sustainable long-term growth for LUXASIA as a group. As Asia’s leading omni-channel partner for luxury beauty and lifestyle, LUXASIA is looking for a Regional CRM Manager to lead and scale our group-wide CRM and customer journey strategy. This role will be central in strengthening consumer engagement, retention, and loyalty across our portfolio of prestigious global brands, while also elevating LUXASIA’s own customer ecosystem. You will partner closely with country teams, global brand partners, and cross-functional stakeholders to deliver a customer-first, data-driven CRM approach that creates win-win outcomes, ensuring brand success in local markets and sustainable long-term growth for LUXASIA as a group. **Key  Responsibilities:** **Strategy & Leadership** - Own and drive the regional CRM strategy aligned with commercial growth, profitability, and brand equity - Lead the end-to-end customer journey (engagement, retention, reactivation, loyalty) - Position CRM as a key growth lever across the organization **Operations & Governance** - Establish standardized CRM frameworks across markets (campaign planning, execution, reporting) - Ensure consistent, efficient, and scalable campaign delivery - Oversee regional CRM operations, ensuring timely execution and resolving bottlenecks - Manage budgets and optimize resource allocation **Data, Compliance & Analytics** - Ensure compliance with data privacy regulations (e.g. GDPR, PDPA, PIPL) in partnership with the DPO - Safeguard data integrity, security, and governance across all CRM activities - Define and implement data-driven frameworks to track performance, customer engagement, and LTV - Translate insights into actionable strategies and continuous optimization **Stakeholder & Partner Management** - Collaborate with country teams, brand partners, and cross-functional stakeholders to deliver effective CRM strategies - Lead CRM discussions with brand partners, positioning LUXASIA as a strategic advisor - Ensure alignment across Retail, Sales, Marketing, and Digital teams **Technology & Innovation** - Drive adoption and optimization of CRM tools (e.g. Salesforce Marketing Cloud, Power BI) - Enhance personalization, automation, and omnichannel customer journeys - Stay updated on CRM trends and best practices to continuously improve capabilities **Requirements:** - Bachelor’s Degree in Marketing, Business, or a related discipline - Minimum 6-8 years’ experience in CRM and/or Marketing Analytics, with a proven track record of driving engagement, retention, and revenue across APAC - Experience in direct-to-consumer, luxury beauty, or lifestyle industries is strongly preferred - Demonstrated ability to design, lead, and execute end-to-end CRM strategies and lifecycle programs - Advanced proficiency with CRM platforms and data visualization tools; Salesforce Marketing Cloud and Power BI experience is preferred - Strong analytical skills, with the ability to interpret complex customer data and translate it into actionable strategies - Up to date with data protection, privacy, and compliance legislation (e.g. GDPR, PDPA, China PIPL), with proven ability to embed these requirements into CRM practices - Demonstrable team management and leadership skills, including the ability to coach and upskill regional and local teams - Strong stakeholder management skills; able to lead CRM conversations with brand partners, senior management, and external partners - Ability to prioritize, manage multiple workstreams, and deliver to deadlines. - Experience driving change management in CRM adoption, processes, and technology across diverse markets - Hands-on experience working across Asia, specifically Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Hong Kong, Taiwan, India Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence? If so, you are the one we are looking for. JOIN US and let’s grow together. **Championing Diversity, Equity and Inclusion** LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law. To explore other careers opportunities, visit our careers page @ [https://www.luxasia.com/careers/](https://www.luxasia.com/careers/) If you have a question for us, please drop us an email [here.](https://www.luxasia.com/contact/) We regret to inform you that only shortlisted candidates will be contacted. Thank you. **Recruitment Privacy Notice** By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice \[[https://www.luxasia.com/recruitment-privacy-notice/](https://www.luxasia.com/recruitment-privacy-notice/)\] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice. **Note to Staffing Agencies** Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.