# Head of Ecommerce Brand Launches **Company:** [AJMedia](http://jobs.workable.com/companies/fvniyUjBFouuB7phur4uqU.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** Operations [Apply for this job](http://jobs.workable.com/view/e827fc7b-0f56-484c-a100-754e6f53960d) ## Description The Brand Launch Manager is a high-ownership, execution-focused role responsible for taking AJ Media's consumer brands from zero to fully operational.  This person consolidates responsibilities around: administrative and merchant setup work, website QA and launch coordination, and brand portfolio risk monitoring. The goal is a single accountable owner who can run brand launches end-to-end. The ideal person for this role is an exceptionally detail-oriented project manager with eCommerce experience — someone with a high sense of common sense, strong administrative instincts, and the ability to manage many moving parts simultaneously without dropping anything. A PM with an eCommerce exposure is the right archetype. _**What You'll Own**_ 1 — Brand Administration & Merchant Setup  This is the most operationally critical pillar. Errors here — wrong company name on a processor application, a missed document, an incorrectly filed form — can permanently damage a brand entity's relationship with payment processors. Precision is non-negotiable. - Purchase domains and create all brand-level email addresses (support, owner/signer) and phone numbers via AirCall - Prepare and submit merchant account applications to payment processors — ensuring all documents are correct on the first attempt - Act as the central coordinator between internal teams and our vendors, ensuring all required documentation is gathered, signed, and submitted on time - Prepare and maintain the brand setup and compliance checklist — ticking off every requirement before any application is submitted - Create helpdesk/ticketing infrastructure for each new brand (Gorgias or equivalent): categories, auto-responses, escalation rules - Coordinate 3PL agreements and returns documentation in partnership with the Supply Chain Manager — you are responsible for the paperwork, not the relationship 2 — Shopify/Legal for Compliance Site Build, QA & Launch Coordination  You are the project manager of every site launch — not the developer. You will work with our developers  and the existing graphic designer to ensure every brand site goes live on time and looks legitimate. - Coordinate and oversee Shopify/Legal  store setup: theme configuration, product listings, pricing, collections, and checkout configuration - Brief and manage resources; clearly communicate what needs to be built and hold developers accountable to deadlines - Ensure all platform integrations are connected and tested pre-launch: payment gateways, email/SMS (Klaviyo), review apps, analytics, and fulfillment - Own pre-launch QA end-to-end using a structured checklist — checkout flows, order confirmation triggers, mobile performance, fulfillment webhooks, pixel/analytics firing - Coordinate go-live across all parties; nothing goes live without your sign-off - Build and maintain launch SOPs that make each subsequent brand launch faster and more reliable than the last 3 — Brand Portfolio Risk Monitoring   Maintain and uphold the current  risk framework and built. Your job is to read it, monitor it, and flag anything that needs action. - Monitor brand portfolio health on a regular basis - Flag brands that are over-concentrated in volume or approaching risk thresholds - Recommend when a brand should be retired and replaced, based on defined criteria in the framework - Act as the portfolio 'load balancer' — working with the Production Manager to decide which brand new products should launch under based on current volume and capacity - Contribute to ongoing brand diversification — ensuring AJ Media is never over-concentrated in a single brand entity. ## Requirements Required - 3–5 years of experience in project management, or eCommerce operations — with direct accountability for getting things done - Demonstrated obsession with detail and accuracy — you are the person who catches what others miss, and you have specific examples to prove it - Intermediate Shopify experience — you understand the platform well enough to brief a developer, troubleshoot basic issues, and know when something needs to go to CheckoutChamp (knowledge on CheckoutChamp is a nice to have) - Experience submitting business applications or documentation with external parties (merchant accounts, payment processors, compliance documents, or similar) - Strong organisational systems — you build your own checklists, trackers, and SOPs without being asked - Comfort working with numbers at an analytical level — reading dashboards, monitoring spreadsheets, flagging threshold breaches - Excellent written communication for coordinating with vendors, IBO reps, developers, and internal team members - Fully remote and self-directed — no hand-holding after transition. Preferred - Background as an eCommerce Project Manager — this is the closest archetype to this role - Experience working with multiple brands or entities simultaneously - Understanding of payment processor requirements, chargebacks, and merchant account health - Basic eye for design — you know what a legitimate, professional DTC store looks like and can give Eunice clear direction - Familiarity with tools in our stack: Shopify, CheckoutChamp, Klaviyo, Gorgias, AirCall ## Benefits _**Why AJ Media**_ - Direct ownership — you run it, you own it, you see the results - High-leverage role — a key bottleneck to AJ Media's growth is the speed and reliability of brand launches. You remove that bottleneck. - No red tape — decisions move fast, execution is what matters - Shared resources available from day one (developer, graphic designer) - Path to building your own small team as the portfolio scales - Remote-first, results-driven culture — flexible work, high accountability - Competitive Salary, Paid leaves, HMO, and allowances - Performance incentives tied to the successful launches you made