# Network Operations Center Team Lead

**Company:** [CallTek](https://jobs.workable.com/companies/kizFJNaVULohovyYfxA34R.md)
**Location:** Cebu City, Philippines
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/e838a2c5-3239-4e29-94e0-ed50cdd2b806)

## Description

-   Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the team.
-   Monitor and submit reports about Team’s performance progress on action plans communicated by management team.
-   Delegate tasks for tickets, dispatches and PICs to members and assist them for any job related inquiries.
-   Proactively works on tickets and responds to emails and urgent cases for all brands.
-   Oversee the team and make sure all brands are taken care of.
-   If no NOC agent is available, works on dispatch or PIC cases.
-   Works with Project Manager and Brand Leads for ticket scrubbing and sends hand off report before end of shift.
-   Access to updated policies and team performance.
-   Provide coaching, refresher, training, feed backing on quality failures and under performance.
-   Receive and provide feedback to Supervisor and Manager about objectives and action plans.
-   Feedback to Account Supervisor and Manager.
-   Facilitate team huddles and provides feedback to members.
-   Facilitate team socializations

## Requirements

-   Tier 3 certification or industry standard certification, not limited to Cisco CCNA is required.
-   Minimum of 2 years on a Level 2 technical helpdesk experience .