# Cisco Video Conferencing Specialist (Onsite)

**Company:** [Gramian Consulting Group](null/companies/kANY7hHLXDH7fUqyifRLmf.md)
**Location:** Stevenage, United Kingdom
**Workplace:** on site
**Employment type:** Contract
**Department:** Talent Solutions

[Apply for this job](null/view/e88e58b9-e999-48b5-98ee-8ab7bdf44892)

## Description

### About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

**Role Overview**

Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.

We are looking for an experienced **Cisco Collaboration & Video Conferencing Engineer** with strong hands-on expertise across **Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure**. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.

**CONTRACT:** short-term contract (up to 1 year)

**LOCATIONS:** On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom

**PROCESS:** intro call + 2-step client interview process

### Responsibilities

-   Resolve **Level 2 incidents** across Cisco telephony and video-conferencing environments.
-   Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
-   Support **Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA)** environments.
-   Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
-   Monitor infrastructure health and proactively identify operational issues.
-   Participate in telephony and video-conferencing projects and upgrades.
-   Respond to customer escalations and coordinate complex issue resolution.
-   Escalate technical issues to vendors and Level 3 support when required.
-   Support operations teams on an ad hoc basis.
-   Coordinate the local team and promote knowledge sharing across the function.

## Requirements

-   Advanced hands-on experience with **Cisco video conferencing**, including CMS, Expressway, B2B, and MRA.
-   Strong experience with **Cisco video endpoints** across Room, SX, Personal, EQ, Webex, or Board series.
-   Advanced knowledge of **Cisco telephony**, including CUCM, Unity Connection, Jabber, and related components.
-   Strong knowledge of **SIP and H.323**, collaboration security, and system administration.
-   Understanding of **video codecs, encryption, certificates, and licensing models**.
-   Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
-   Working knowledge of **VMware**.
-   **CCNP Voice** or comparable Cisco collaboration expertise.