# Portuguese Customer Service for Online Gaming Platform - Relocation to Athens

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/e95fac5c-7531-45fe-b846-d1f69c73a02e)

## Description

Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Service Representative to join our Client's Online Gaming Platform team. In this engaging Junior role, you will provide top-tier support to Portuguese-speaking gamers, assisting them with inquiries, technical issues, and account management.

Your fluency in Portuguese will be essential in delivering clear and empathetic communication, helping users enjoy a seamless gaming experience. You will be a key point of contact, ensuring that customer issues are resolved promptly and effectively.

### Responsibilities

-   Provide exceptional customer service in Portuguese addressing gaming platform inquiries
-   Assist customers with account setup, troubleshooting, and gameplay issues
-   Handle complaints and provide timely resolutions to maintain customer satisfaction
-   Document all customer interactions accurately in the CRM system
-   Collaborate with technical and game development teams to escalate and resolve complex issues
-   Collect and report customer feedback to improve platform features and services
-   Stay informed about the latest updates and trends in online gaming

## Requirements

-   Fluency in Portuguese and English with excellent verbal and written communication skills
-   Strong customer service skills with a passion for online gaming
-   Previous experience in customer service or support roles, preferably in gaming or tech industries, is a plus
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with strong problem-solving abilities
-   Familiarity with customer support software and CRM systems is advantageous
-   Enthusiasm for online gaming and knowledge of gaming platforms is highly desirable

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...