# Executive Assistant **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Los Angeles, United States **Workplace:** on site **Employment type:** Full-time **Department:** The Biltmore LA [Apply for this job](http://jobs.workable.com/view/e9b444b6-ddfa-40f5-b0e1-27c9fc361d79) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/2ca3125747349951a50095e7cbfb8a2e.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/c9f1fe790b3bf803b2def5b54e1ea342.jpg) **Hotel Name: The Biltmore Los Angeles** **Location:** Onsite – Los Angeles, CA **Hourly Range: $25.00 - $28.00** ### **Join the Team at The Biltmore Los Angeles** At **The Biltmore Los Angeles**, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence. ### **About The Biltmore Los Angeles** Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** Executive Assistant As our **Executive Assistant**, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. **Your Impact** You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results. **What You’ll Be Doing** **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **Compliance & Standards** - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence ## Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays **Technical / Role-Specific Requirements** - Provide advanced administrative and operational support to the General Manager and, as needed, other members of the senior leadership team - Oversee and coordinate the GM’s calendar, meetings, travel, and appointments, exercising discretion and sound judgment when managing priorities - Maintain orderly and secure systems for records, contracts, correspondence, and confidential personnel information - Serve as a primary point of contact for calls, emails, and inquiries directed to the GM, responding professionally and proactively when appropriate - Draft, proofread, and distribute executive correspondence, reports, presentations, internal updates, and leadership communications - Support the smooth functioning of the executive office and assist with initiatives that require collaboration across departments - Act as an intermediary between the General Manager and department leaders to promote clear, timely, and effective communication - Assist with property-wide initiatives designed to enhance team engagement, morale, and organizational culture - Prepare meeting agendas, presentation materials, and minutes for executive, leadership, and operational meetings - Coordinate special events, leadership-hosted functions, and team recognition activities sponsored by the GM’s office - Track action items and follow up with stakeholders to ensure deadlines and commitments are met - Review and refine administrative processes to improve efficiency and executive workflow - Build productive working relationships with leaders and team members across all departments - Identify opportunities to enhance communication methods, reporting accuracy, and organizational tools - Monitor project schedules, departmental deliverables, and major initiatives, providing status updates as needed - Support large-scale property projects such as new outlets, training initiatives, renovations, audits, and operational programs - Partner with department heads to gather information, data, and reports at the direction of the GM - Assist with coordination of VIP, repeat-guest, and high-profile guest communications and experiences - Respond to select guest and vendor inquiries, assist with billing research, and coordinate VIP reservations when requested - Support guest feedback follow-up, special accommodations, and service recovery efforts as directed by executive leadership - Promote a culture of accountability, excellence, and hospitality through collaboration, communication, and participation in property events **Education** - High school diploma or equivalent required - Bachelor’s degree or equivalent experience preferred ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.