# Senior Customer Experience - Danish, Finnish, Swedish, or Norwegian Speaking

**Company:** [ComeOn Group](http://jobs.workable.com/companies/dC5MMR6T4Jr6t13Nkz4reP.md)
**Location:** St. Julian's, Malta
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/ea690373-fd53-4f35-9abc-50ab72803d28)

## Description

At ComeOn, we take the Customer Experience beyond just customer service! We’re looking for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.

The Senior Customer Experience Specialist is a leadership-track role focused on raising the bar for the entire team. You ensure the department hits its KPIs while maintaining the high-energy, people-focused culture ComeOn is known for. You are a role model for professional communication and efficiency. You will thrive in a high-volume, fast-paced environment, where your ability to remain productive and maintain high standards during peak activity periods is key to our success.

**Location:** St. Julian’s, Malta (Hybrid)

**You’re a great match for this role if you:**

-   Have a minimum of 2 years of experience in Online Customer Support in iGaming or related sectors
-   Stand out with emotional intelligence and a leadership mindset
-   Are data-driven and understand how individual performance impacts the wider business.
-   Are comfortable representing the CX department in cross-departmental meetings.
-   Have advanced knowledge of iGaming regulations (MGA, SGA, DGA, GGA, AGCO or KSA)
-   Speak and write fluently in English
-   Speaking and writing fluently in Swedish, Norwegian, Finnish, or Danish.
-   Enjoy multitasking and have strong problem-solving skills
-   Are comfortable working shifts (with a possibility of night shifts)
-   Have an interest in using AI tools to boost efficiency

**What You’ll Be Doing**

-   Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
-   Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
-   Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
-   Conduct regular coaching reviews and provide constructive feedback to agents.
-   Step in during high-pressure situations or site outages to coordinate the team’s response.
-   Play a key role in the training of new hires and facilitating workshops.
-   Assist Team Leads in tracking daily volumes, CSAT scores, and response times to ensure we meet our targets.
-   Become the point of contact for specific brand features or localized market requirements.
-   Willingness to take on relevant ad hoc tasks as needed

**Learn and Grow with Us**

Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

**What’s In It for You?**

-   We value a well-rested team. This role has a structured, pre-planned shift rotation, ensuring work-life balance and easy personal planning.
-   Competitive salary + bonus scheme
-   Hybrid working model with flexibility between home and office
-   One-time bonus to help you set up your home workspace (we are truly hybrid)
-   Work remotely for up to 40 days per year from anywhere in the world
-   Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
-   Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
-   Fun quarterly team events and social gatherings

**A Bit About ComeOn Group**

We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.

We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us? Just visit our website [www.comeon-group.com](http://www.comeon-group.com/) or any of our social media channels to take a deep dive into our culture!  

[LinkedIn](https://www.linkedin.com/company/comeon-group)

[Instagram](https://www.instagram.com/wearecomeon/)

[Facebook](https://www.facebook.com/wearecomeon)