# Dutch Customer Support Specialist | E-commerce

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Dutch

[Apply for this job](http://jobs.workable.com/view/ea7e06f1-b586-4feb-aeff-4da1b373e61a)

## Description

On behalf of our client, we are looking for a **Dutch Customer Support Specialist** to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.

**Responsibilities**

-   Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
-   Provide accurate information about our products, services, and policies.
-   Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
-   Process orders, returns, and exchanges according to company guidelines.
-   Maintain accurate customer records and handle sensitive data with confidentiality.

## Requirements

-   Native or fluent in Dutch.
-   Proficient in English.
-   Previous experience in customer service is a plus.
-   Strong problem-solving skills.
-   High level of empathy, patience, and a customer-first attitude.
-   Flexibility to work shifts, including evenings & weekends.

## Benefits

-   Competitive salary and benefits package.
-   Monthly Performance bonus.
-   Private medical insurance.
-   Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered).
-   Remote work policy all over Greece.