# Operations Manager

**Company:** [Raydar](https://jobs.workable.com/companies/5ErCjQrw6G4QCyNL7kiKAz.md)
**Location:** Austin, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/eaa337bb-3187-4146-9596-38d373a9b3b9)

## Description

About the company

Our client is an industrial technology company.

The role

Raydar is recruiting for this role on behalf of our client. Build and lead a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, and it suits someone who enjoys creating structure where none exists. Substantial travel is part of the job.

What you'll do

\- Lead the performance of active customer engagements, watching key metrics, service commitments, reliability, safety and quality.

\- Hire, onboard, train and manage a team of operators, including shift patterns, staffing plans and coaching.

\- Expand customer accounts from small starting deployments to considerably larger ones while holding operating standards steady.

\- Spend extended periods at customer locations to keep work running smoothly and build strong client relationships.

\- Help stand up a new local base of operations by arranging facilities, vendors, tooling and day-to-day working routines as an early team member.

## Requirements

What we're looking for

\- 5 to 10 years of operations management experience, ideally in technology-driven or industrial settings.

\- Experience launching new offerings or establishing operations in a fast-moving company.

\- A record of managing, training and developing shift-based teams.

\- Comfort working hands-on alongside equipment, operators and customer staff.

\- Ability to thrive in ambiguity and build processes from the ground up.

\- Based in Austin, Texas.

\- Willingness to travel out of state for extended on-site stays at customer locations.

## Benefits

Location and work model

\- Austin, Texas, United States

\- Hybrid: 2 to 3 days per week in the office

\- Substantial travel to customer sites required

\- Full-time