# Director - TISSL

**Company:** [ClearCourse](http://jobs.workable.com/companies/2koXZK2QmpmVXFwbsMKzTt.md)
**Location:** Milton Keynes, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** SaaS - Hospitality

[Apply for this job](http://jobs.workable.com/view/eaf54e20-3f3a-4bec-b5f2-b53aad010b37)

## Description

### Director - TISSL

### ClarCourse | Milton Keynes | Hybrid

TISSL, ClearCourse Hospitality’s premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. 

_**To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.**_

**Key accountabilities:**

-   Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
-   Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
-   Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
-   Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
-   Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
-   Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
-   Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative

## Requirements

**Required experience:**

-   Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
-   Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
-   Track record of leading mixed commercial teams spanning sales, account management, and operations
-   CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
-   Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
-   Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations

**Desired:**

-   PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
-   Embedded payments or integrated card processing exposure
-   Working knowledge of Lightspeed, Toast, or equivalent competitive platforms

**What We're Looking For:**

-   Equally comfortable in a customer conversation and presenting to senior leadership
-   High ownership, data-led, and able to drive a commercial agenda without waiting for direction
-   Effective in a fast-moving, acquisition-driven business where priorities shift

## Benefits

**Benefits:**

-   Competitive salary + bonus
-   25 days holiday + your birthday off
-   Private medical insurance (Bupa) & health cash plan
-   Life assurance & income protection
-   Enhanced parental leave & family wellbeing support
-   Perkbox discounts & perks
-   Generous pension contributions
-   Hybrid working model

If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to mwilczek@clearcourse.co.uk