# IT Technician

**Company:** [Mental Health Association - Western MA](https://jobs.workable.com/companies/opJukTGsYqy4dZaxRWdUBY.md)
**Location:** Chicopee, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Administration

[Apply for this job](https://jobs.workable.com/view/eb43d334-65c4-43dc-93f2-e85f2c3afb32)

## Description

As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.

### _**Schedule: Monday - Friday 9am - 5pm (40 hours)**_

_**\*\*100% on-site, in-person position\*\***_

### _**Pay range: $22 - $24 per hour**_

**Key Responsibilities**

-   Set up and configure Microsoft SharePoint environments to support collaboration and document management.
-   Maintain and support SharePoint sites to ensure optimal functionality.
-   Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
-   Troubleshoot and resolve software-related issues, providing timely support to end-users.
-   Stay informed about the latest SharePoint and software trends to recommend enhancements.
-   Respond to and resolve help desk tickets efficiently.
-   Diagnose and troubleshoot software problems using effective problem-solving techniques.
-   Work with team members to escalate and resolve complex technical issues.
-   Assist in the installation, configuration, and maintenance of software applications.
-   Educate end-users on software functionalities and best practices.
-   Document and maintain accurate records of all support interactions.

## Requirements

-   Experience in setting up and maintaining Microsoft SharePoint environments.
-   Strong knowledge of SharePoint architecture, configuration, and customization.
-   Proficient in software support, troubleshooting, and issue resolution.
-   Strong communication skills for interacting with both technical and non-technical stakeholders.
-   Ability to work independently and collaboratively in a fast-paced environment.
-   Relevant certifications in SharePoint and software support are beneficial.
-   Solid understanding of software applications and their functionalities.
-   Detail-oriented with strong organizational and multitasking abilities.
-   Strong customer service skills.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (403B, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Long Term Disability