# IT Service Management Trainee

**Company:** [Smart Technology Solutions](http://jobs.workable.com/companies/qqo9Cj4ft7mPzt1C2Po7HZ.md)
**Location:** New Damietta City, Egypt
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** IT Services Management

[Apply for this job](http://jobs.workable.com/view/eb680a2a-9677-4ec7-948e-b03277d0078e)

## Description

-   Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution.
-   Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates.
-   Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports.
-   Generate internal and external reports as needed to support operations, compliance, and decision-making.

## Requirements

-   Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field.
-   SQL and Power BI experience is a plus
-   Strong attention to detail for catalog and contract data management.
-   Good communication skills
-   Ability to work collaboratively in a team environment and follow documented processes.

## Benefits

-   A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
-   Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
-   Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
-   A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
-   Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for