# Tier 1 Support Technician

**Company:** [Axiom](http://jobs.workable.com/companies/7mZGUQZY3vWdGXAmJHqmSh.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/eba563d8-d3db-476a-8bfe-24a14fb8ca50)

## Description

Position Summary 

The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms. 

Responsibilities 

-   Configure, deploy, and install Windows desktop and laptop workstations. 

-   Perform workstation replacements, upgrades, and migrations. 

-   Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications. 

-   Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains. 

-   Install and configure business software and peripherals. 

-   Document work performed and maintain accurate client records. 

-   Utilize ConnectWise Manage. 

-   Use NinjaOne (Ninja RMM). 

-   Troubleshoot basic Windows, networking, and Microsoft 365 issues. 

-   Provide professional onsite and remote customer support. 

-   Escalate complex issues. 

-   Follow SOPs.

## Requirements

Required Qualifications 

-   Minimum 1 year of experience working for an MSP. 

-   Experience with ConnectWise Manage preferred. 

-   Experience with NinjaOne (Ninja RMM) preferred. 

-   Proficient with Microsoft 365. 

-   Knowledge of Windows 11. 

-   Familiarity with Active Directory and Microsoft Entra ID. 

-   Basic networking knowledge. 

-   Excellent customer service.

## Benefits

### Benefits

-   Health Care Plans (Medical, Dental & Vision)

-   Retirement Plan and Matching (Simple IRA)
-   Paid Time Off (Vacation, Sick, and Public Holidays)
-   Full-Remote Work from Home