# Appointment Setter / Cold Caller (Healthcare) **Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md) **Location:** Remote **Workplace:** remote **Employment type:** Part-time [Apply for this job](https://jobs.workable.com/view/ec85d9dd-18fa-4847-824a-6b1bfdc2ba52) ## Description **Job Title: Appointment Setter / Cold Caller (Healthcare)** **Position Type: Part-time | 20 hours per week** **Work Schedule: Monday–Friday, 10:00 AM–2:00 PM Pacific Time** **Location: Remote – Philippines** **Pay Rate: $6–$7 USD/hour, depending on experience** ### About the Client and Role Our client is a U.S.-based healthcare clinic specializing in hair restoration and related treatments. The clinic is looking for an experienced Appointment Setter / Cold Caller to help reconnect with potential patients and schedule consultations with its sales team. We are looking for a confident, motivated, and results-driven **Appointment Setter / Cold Caller** with proven experience in outbound sales, cold calling, or appointment-setting. Your primary responsibility will be to contact prospects who previously expressed interest in the clinic's services through Facebook or its website but have not yet made a purchase. You will work with an existing database of approximately **30,000–40,000 previous inquiries,** reconnect with potential patients, handle objections, and encourage interested prospects to book consultations. ### Key Responsibilities **1\. Outbound Calling & Lead Reactivation (Primary)** - Make outbound calls to existing leads who previously inquired about the clinic's services. - Reconnect with potential patients, understand their interests, and encourage them to reconsider the clinic's services. - Handle objections and hesitant prospects professionally. - Maintain consistent outreach activity when working through the existing lead database. **2\. Appointment Setting (Primary Goal)** - Book consultations for interested and qualified leads with the clinic's sales representatives. - Use effective sales and communication techniques to turn previous inquiries into scheduled appointments. - Focus on generating consultation bookings through consistent lead follow-ups and engagement. **3\. Professional Client Communication** - Communicate confidently and professionally with U.S.-based prospects. - Build rapport, establish trust, and represent the clinic positively during calls. - Maintain a friendly, natural, and professional phone presence. ## Requirements - Proven experience in **outbound cold calling or sales appointment-setting**, preferably with demonstrated success in booking appointments. - Strong, fluent spoken English with clear pronunciation and a natural, professional phone presence. - Ability to confidently handle objections, rejection, and hesitant prospects. - Strong interpersonal, persuasion, and relationship-building skills. - Self-motivated, resilient, and results-oriented. - Reliable and able to stay focused during scheduled working hours. - Quiet, distraction-free work environment suitable for professional calls. - Looking for a stable, long-term part-time opportunity. ### Preferred Qualifications - Experience with lead reactivation, outbound prospecting, or appointment-setting for U.S. clients. - Previous experience supporting healthcare clinics or other U.S.-based businesses. - Proven appointment-setting results or experience meeting sales targets. - Familiarity with HIPAA compliance or healthcare communication practices. - Spanish-speaking ability is a plus, but not required. ### Performance Expectations & KPIs Success in this role will be measured through the following key performance indicators: - **Consultations Booked:** Number of qualified consultations successfully scheduled with the clinic's sales representatives. - **Outbound Calling Activity:** Number of leads contacted from the existing database. - **Lead Conversion Effectiveness:** Ability to convert previous inquiries into booked consultations and potential sales opportunities. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.