# Entry-level German Speaking Service Desk Agent

**Company:** [MP Solutions Ltd.](http://jobs.workable.com/companies/gvETzRmVuBYf7Q5hb6zPQp.md)
**Location:** Budapest, Hungary
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** MPS RPO

[Apply for this job](http://jobs.workable.com/view/ec92af32-da58-4e43-80ea-b16de11a6ff2)

## Description

-   Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
-   Participating in on-call duty.
-   Creating, categorizing, resolving, and documenting tickets.
-   Serving as a liaison with system specialists and other departments.
-   Controlling, monitoring, and delegating tickets based on SLAs.
-   Documenting solution descriptions and maintaining the knowledge database.
-   Providing training for new team members.
-   Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
-   Handling major incidents and communicating updates to management and departments.
-   Conducting remote troubleshooting for end users.

## Requirements

-   Interest in IT and motivation to start a career in the field
-   Customer-oriented mindset with a helpful and positive attitude
-   Confident communication skills in Hungarian, German, and English
-   Basic understanding of PC hardware, Windows environments, and common software applications
-   Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
-   Willingness to learn new technologies and processes
-   Strong communication and teamwork skills
-   Reliable, solution-oriented, and able to stay calm under pressure
-   Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

## Benefits

-   Start your career in a visible and responsible IT support role within an international environment
-   Gain insight into the IT operations of the defense and automotive industries
-   Access professional training opportunities, mentoring, and internal learning programs
-   Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
-   Join a supportive team with long-term career growth opportunities