# Ecommerce Customer Service Representative

**Company:** [PROLIGHTING](http://jobs.workable.com/companies/nb9X4DR2m34EDa5Gc7GvTj.md)
**Location:** New Hudson, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/ecbc055b-22f8-43f9-be8f-f2a9053c29c7)

## Description

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.  

Job Duties Include:

-   Answering customer service phone calls, live chats, and emails from customers and suppliers
-   Following up with customers and suppliers via email, phone, and live chat
-   Quoting inventory, lead-time, and pricing data to customers
-   Working cross-functionally with sales, product, marketing, and operations teams
-   Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
-   Creating/updating supplier POs
-   Updating customer orders with tracking, backorders, etc.
-   Order fulfillment, process drop shipments as needed

## Requirements

Job Skills:

-   Servant/hospitality mentality
-   Ability to view every customer interaction as a sales opportunity
-   Strong written and spoken communication skills (email, phone, chat)
-   A positive attitude and positive voice
-   Ability to manage multiple projects simultaneously
-   Ability to remain calm and thrive while multi-tasking
-   Knowledge of electrical/lighting/mechanics preferred but not required
-   Knowledge of G Suite
-   Experience with Microsoft Excel
-   Experience with CRMs and e-commerce platforms
-   Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   401K
-   Paid Time Off (Vacation, Sick & Public Holidays)

Our Core Values:

-   Desire to Grow
-   Professionalism Always
-   Understand the Customer’s Needs
-   Attitude is Everything
-   Be Vocal & Willing to Adapt

Why Join Us?

At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!

Here are a few reasons why you should consider joining us:

-   Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
-   Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
-   Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.