# Lobby Ambassador

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Ras Al-Khaimah, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Rotana Ras Al Khaimah - The Mangroves

[Apply for this job](https://jobs.workable.com/view/ecc8b12f-1fde-479d-b216-20cdbe9f3a58)

## Description

We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as bull; Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact bull; Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station bull; Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door bull; Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk bull; Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests bull; Proactively meet arriving guests at the main entrance and once they exit their transportation bull; Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc. bull; Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries bull; Deal promptly/ efficiently and pleasantly with any queries bull; Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests

## Requirements

**Education/ Qualifications/Experiences:**

You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written. Multiple language ability is considered as additional advantage.

**Knowledge/Competencies:**

The ideal candidate will be customer driven and an extremely proactive and lsquo;switched on ' personality with an outgoing/ charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies:

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   AdaptabilityTeamwork

## Benefits

-   Private Health Insurance
-   Paid Time Off
-   Training & Development