# Operations Manager (Pod Lead) - Remote (PH)

**Company:** [RocketAMS](https://jobs.workable.com/companies/f9DRC2kTeMsERV7GyEiihB.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/ecd08341-200d-4f32-9bd5-7fa3a01af35c)

## Description

**About RocketAMS**  
RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.

**About the role**  
You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.

You bring the leadership skills. We’ll teach you Amazon.

**What you’ll do**

-   Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
-   Coach your team through weekly 1:1s and clear, honest feedback
-   Run performance conversations, and raise issues early with evidence
-   Check client work for quality before it goes out
-   Plan team workload, review timesheets, and arrange leave cover
-   Train new Account Specialists from start to finish
-   Manage one to two client accounts yourself

**Your first 90 days**

-   **Days 1 to 30, learn:** learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
-   **Days 31 to 60, support:** check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
-   **Days 61 to 90, lead:** run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support

**What we’re looking for**

-   Experience managing a team, ideally a remote team
-   Proof you’ve grown or improved a team, process, or function
-   Experience running performance conversations
-   A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
-   Strong attention to detail and quality
-   You learn new things quickly
-   Strong written and spoken English
-   Available to work 07:00 to 16:00 Manila time

**Pay and growth**

-   AUD 1,250 a month to start
-   Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
-   Fully remote, with structured training and a clear path to Pod Lead

**Our hiring process**

1.  Application review
2.  Screening call
3.  Interview
4.  Trial task (for example, planning a pod’s week and a role-play performance conversation)
5.  Final interview

[](https://apply.workable.com/j/C58B337FA4/)

## Requirements

**Must have**

-   Experience managing a team, ideally a remote team
-   Proof you’ve grown or improved a team, process, or function
-   Experience running performance conversations
-   A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
-   Strong attention to detail and quality
-   You learn new things quickly
-   Strong written and spoken English
-   Available to work 07:00 to 16:00 Manila time, full-time
-   Reliable internet and a quiet place to work from home _\[confirm\]_

**Nice to have**

-   Amazon Seller Central or Vendor Central experience
-   E-commerce or agency experience

## Benefits

-   Paid Time Off

-   Work From Home
-   Training & Development
-   Private Health Insurance After 12 Months
-   Day Shift - 7am to 4pm PH Time