# Technical Support

**Company:** [Talentgrator](http://jobs.workable.com/companies/xsrZynjHYh6UW7LTSXNEJc.md)
**Location:** Prague, Czechia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Game Provider

[Apply for this job](http://jobs.workable.com/view/ecdf31f0-7a21-439c-82f7-86fc908b66a2)

## Description

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.

## Requirements

-   Good communication skills and a customer-oriented mindset.
-   Basic technical troubleshooting and problem-solving skills.
-   Attention to detail and ability to work with internal systems and documentation.
-   Upper-Intermediate (B2) English, Russian.

 **Responsibilities:** 

Integration support:

-   Handling client requests and performing initial technical troubleshooting.
-   Monitoring system health and escalating incidents to the appropriate technical teams.
-   Investigating player activity and unusual events based on client requests.

Internal consulting:

-   Providing technical guidance and operational support to internal teams.
-   Managing user access and administering client and internal accounts.
-   Configuring and maintaining technical settings for client integrations.

Process-related tasks:

-   Recording and maintaining accurate information on client requests in internal systems.
-   Performing operational tasks to ensure stable and reliable service delivery.