# Forward Deployed Engineer - I

**Company:** [Botsync](null/companies/3Uo4V1rdBjwjqsJnRwtLaa.md)
**Location:** Melbourne, Australia
**Workplace:** on site
**Department:** Projects

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## Description

Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.

Australia is a growing deployment market for Botsync’s AMR fleet, with customers running live automation across facilities that need dedicated on-site engineering support.  
**  
What does Success look like:  
**  
Success in this role is measured by commissioning quality and speed: automation systems installed, validated, and handed over to full operational readiness on schedule, with proactive issue identification and strong customer satisfaction through the hypercare phase.  

**Key Responsibilities:**

**Deployment and commissioning**

-   Oversee the installation and activation of automation systems at customer locations
-   Conduct thorough system and safety checks to ensure compliance with regulations and optimize performance
-   Document commissioning processes and maintain detailed records, including deployment details, checklists, photos, and SAT reports
-   Perform preventive maintenance of systems every quarter and replace components if necessary

**Troubleshooting and support**

-   Troubleshoot and resolve technical issues related to AMRs, ROS navigation, PLCs, and associated software
-   Coordinate with the remote support team for an efficient handover of projects during the hypercare phase
-   Predict and notify the team lead of any safety issues to be addressed on-site, ensuring a proactive approach
-   Participate in monthly KT sessions on version upgrades and bug fixes

**Customer engagement and reporting**

-   Provide comprehensive training to customer personnel on AMR operations and maintenance procedures
-   Develop relations with customer’s operations or maintenance teams
-   Update weekly reports regularly, highlighting progress, challenges, and resolutions
-   Identify and propose potential improvements to AMR performance and user experience

## Requirements

**Essential**

-   Bachelor’s degree in Engineering (Computer, Mechatronics, Robotics, Electrical, or a related field)
-   Hands-on experience with AMRs, ROS / ROS2, PLCs, or similar automation technologies
-   Ability to work independently in on-site, customer-facing environments
-   Willingness to travel frequently to customer sites as required
-   Full working rights in Australia  
    

**Highly desirable**

-   Exposure to industrial safety and compliance checks in a manufacturing or warehouse environment
-   Experience troubleshooting integrated hardware and software systems in the field

## Benefits

-   Competitive salary
-   Comprehensive health benefits package
-   Hustle of a young startup, always something to do and something to improve
-   Opportunities for professional development and growth into management roles
-   Collaborative and inclusive work environment