# Italian-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

**Company:** [Patrique Mercier Recruitment By Cyriel](http://jobs.workable.com/companies/p9woUrjVWD8RoUnLwuDzK9.md)
**Location:** Varna, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/ed2b8fb9-69ab-4773-8bdc-f50085a15694)

## Description

Patrique Mercier Recruitment, in partnership with Riot Games, is excited to present an excellent opportunity for an Italian-speaking Player Support Specialist to join the team in Sofia, Bulgaria, with fully paid relocation! If you have fluency in Italian and a passion for gaming, this role allows you to grow your career with a leading global gaming company.

As an Italian-Speaking Player Support Specialist at Riot Games, you will be the primary contact for Italian-speaking players, delivering exceptional support and ensuring an outstanding gaming experience. Join a dynamic, innovative team focused on maximizing player satisfaction and fostering a positive community.

### Your Key Responsibilities

-   Provide high-quality support to Italian-speaking players via multiple channels including chat, email, and social media.
-   Investigate, analyze, and resolve player issues promptly with empathy and professionalism.
-   Collect and communicate player feedback to support the enhancement of Riot Games' products and services.
-   Maintain accurate and detailed documentation of player interactions and support cases.
-   Collaborate closely with internal teams to optimize support processes and player experience.
-   Contribute to the development and maintenance of support documentation and knowledge base resources.

## Requirements

-   Fluency in Italian is mandatory; proficiency in English is strongly preferred. Clearly indicate your native language and nationality in your application (C.V. and/or Cover Letter).
-   A strong passion for gaming and familiarity with Riot Games’ portfolio and community.
-   Previous experience in customer or player support roles, preferably in the gaming industry, is advantageous.
-   Excellent verbal and written communication skills with the ability to engage players in a professional and empathetic manner.
-   Effective problem-solving skills and ability to thrive in a fast-paced environment.
-   Positive, team-oriented attitude with eagerness to learn and adapt.
-   Willingness and eligibility to relocate to Sofia, Bulgaria; full relocation package provided.

## Benefits

-   Financial support during relocation
-   Fully paid training 
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses