# (Internal Only) Team Lead, Ford

**Company:** [WarrCloud](https://jobs.workable.com/companies/gHmUCemdBX6fLqthmcB6xc.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Warranty

[Apply for this job](https://jobs.workable.com/view/ed6cd5b7-c5eb-4acd-8860-100720ff4f76)

## Description

**NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.**

**Position Purpose:**

As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.

**What You Will Be Doing**

-   Serve as an OEM subject matter expert
-   Lead a team of Warranty Administrators
-   Maintain OEM training and/or certification if applicable
-   Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
-   Facilitate team meetings
-   Participate in Sales calls and Kickoff meetings
-   Demonstrate a service culture that prioritizes customer satisfaction
-   Model, train, and coach expectations to deliver the service standard
-   Participate in interviewing and selecting talent
-   Reviewing, developing, and evaluating talent
-   Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
-   Serve as second-tier support for client escalations from Warranty Administrators
-   Scheduling Warranty Administrators and ensuring there is coverage/back-up
-   Keep the team motivated
-   Review each admin’s accounts on a weekly basis
-   Verifying EOM billing
-   Proactively coach employees as needed

## Requirements

**What You Need for This Position**

-   Prior experience as a Warranty Administrator
-   A passion for people
-   Strong communication skills and professional writing skills
-   A desire to find solutions
-   Strong sense of self awareness and people management skills
-   Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software

**Nice to Have**

-   Previous management or leadership experience