# People Operations Manager

**Company:** [Pavago](https://jobs.workable.com/companies/oLah2TugS95w5whXCdpTG3.md)
**Location:** Remote
**Workplace:** remote
**Department:** Candidate Sourcing

[Apply for this job](https://jobs.workable.com/view/ee078891-07d5-463d-9a35-a0906edc5019)

## Description

**Position Type:** Full-Time | Remote

**Working Hours:** U.S. Central Time (CT)

## **About the Role**

We’re looking for an experienced and hands-on **People Operations Manager** to oversee the full employee lifecycle across multiple hotel locations. You’ll lead recruitment, onboarding, payroll, compliance, performance management, and employee engagement while building scalable HR processes that support a growing hospitality business.

This role requires someone who can balance strategic people management with day-to-day HR operations. You’ll work closely with executive leadership and hotel managers to build a high-performing team, strengthen workplace culture, and ensure consistent people operations across all locations.

## **Key Responsibilities**

### **Talent Acquisition & Recruitment**

-   Build and maintain multi-channel recruitment pipelines for hourly hospitality staff and leadership positions.
-   Develop and communicate a compelling Employer Value Proposition to attract qualified candidates.
-   Coordinate practical skills assessments to evaluate candidates and reduce hiring mistakes.
-   Manage recruitment activities across multiple hotel locations and workforce levels.

### **Onboarding & Knowledge Management**

-   Design and manage centralized digital pre-boarding and onboarding workflows.
-   Build and maintain SOP libraries and standardized onboarding documentation.
-   Ensure new hires have the information, tools, and resources needed before their first day.
-   Maintain consistent onboarding standards and brand expectations across all hotel locations.

### **Performance Management & Employee Development**

-   Manage the company's structured performance and accountability framework.
-   Establish clear performance expectations and career development pathways.
-   Coach hotel managers on providing feedback, documenting performance concerns, and managing corrective conversations.
-   Guide managers through compliant employee separation processes.

### **Payroll & HR Compliance**

-   Own end-to-end payroll processing across multiple locations.
-   Review timecards, overtime, and labor costs to identify discrepancies and improve efficiency.
-   Ensure payroll records are accurate and processed on schedule.
-   Manage employee benefits and support compliance with applicable employment regulations across jurisdictions.
-   Maintain accurate HR documentation and records.

### **Employee Engagement & Retention**

-   Build a positive, accountable, and service-focused workplace culture.
-   Develop employee recognition and engagement initiatives.
-   Support career development and internal growth opportunities.
-   Identify retention challenges and implement strategies to reduce employee turnover.

### **Executive Partnership & Workforce Planning**

-   Partner with executive leadership on people strategy and workforce planning.
-   Provide updates and insights on recruitment, retention, labor costs, and employee performance.
-   Support cross-functional initiatives that help scale hotel operations.
-   Identify opportunities to improve HR processes and overall team performance.

## **Required Experience & Skills**

-   **3+ years** of hands-on experience in People Operations, HR Generalist, or Talent Acquisition roles.
-   Experience supporting multi-site operations in hospitality, retail, customer service, or similarly fast-paced environments.
-   Strong understanding of hospitality staffing requirements, frontline operations, and employment compliance.
-   Demonstrated experience managing end-to-end payroll.
-   Familiarity with HRIS and payroll platforms such as Paylocity.
-   Experience using Notion and Google Workspace, with the ability to quickly learn new tools.
-   Strong written and verbal communication skills in both English and Spanish.
-   Ability to communicate effectively with executive leadership and frontline employees.
-   Strong knowledge of performance management, employee relations, onboarding, and HR documentation.
-   Ability to work consistently during U.S. Central Time operational hours.
-   Reliable remote setup, including:

-   A quiet, private, dedicated workspace.
-   High-speed internet of at least 50 Mbps upload and download.
-   A documented backup plan for power and internet connectivity.

## **Typical Day**

-   Review payroll alerts, timecard discrepancies, and compliance issues requiring attention.
-   Monitor recruitment pipelines and coordinate candidate assessments.
-   Prepare offer letters and support hiring decisions.
-   Meet with hotel managers to discuss employee performance and workforce needs.
-   Coach managers on feedback, corrective conversations, and documentation.
-   Update onboarding checklists, SOPs, and internal HR resources in Notion.
-   Coordinate with executive leadership on workforce priorities and people strategy.
-   Address urgent employee matters while maintaining progress on long-term HR initiatives.

## **Interview Process**

1.  **AI Screening**
2.  **Client Interview**
3.  **Offer Stage**

**#LI-AG1**