# Contract Processing Agent

**Company:** [Focus Group](http://jobs.workable.com/companies/j6TQo4sVqdUNdqSiMkwWkZ.md)
**Location:** Exeter, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Sales

[Apply for this job](http://jobs.workable.com/view/ee6a23bb-3bfe-4d89-a638-5eac5fa30f34)

## Description

**Contract Processing Agent**

**Reporting to:** Customer Loyalty Team Lead

**Location:** HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)

**Salary:** £25,000 + Annual Performance Based Bonus

**(Internal Job Level Reference: Associate)**

[](https://focusgroup.co.uk/company/careers/)

**Join Focus Group as a Contract Processing Agent and keep our processes seamless**

**Who We Are:**

At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.

**What We’re Looking For.....** 

We’re looking for a meticulous, proactive Contract Processing Agent to join our Customer Loyalty team. This role is key to making sure off-boarding processes are completed accurately and efficiently, while ensuring customers receive a smooth and professional experience.

**You’ll be:**  
✔ Exceptionally detail-oriented with a methodical approach to work  
✔ Able to juggle multiple admin tasks without breaking a sweat  
✔ A strong communicator who works well across teams  
✔ A problem-solver who can spot issues and suggest improvements  
✔ Comfortable working independently but loves being part of a collaborative team

**What you'll need:**

-   Excellent written and verbal communication skills
-   Experience in a fast-paced admin or processing environment
-   Ability to multitask and manage multiple steps of a process simultaneously
-   Strong time management and organisational abilities
-   Proven ability to work independently with accuracy and persistence
-   Excellent attention to detail and a passion for getting things right
-   Capable of solving problems and suggesting improvements where needed
-   Competency in Microsoft Office (especially Excel, Outlook, and Word)

**What's in it for you?**

✔ **Career stability** – A permanent role in a growing department with clear process ownership

✔ **Structured training** – Learn our systems and procedures with full support

✔ **Positive hybrid working** – After probation, enjoy the flexibility of working from home one day a week

✔ **Collaborative culture** – Be part of a team that shares knowledge, supports each other, and celebrates wins

✔ **Recognition & reward** – Annual bonus based on performance, plus access to our full range of Focus Group benefits

**Why Join Focus Group?** 

At Focus Group, we celebrate individuality, value contribution, and invest in your development.

You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.