# (1112992) Senior Digital Program Manager

**Company:** [Diversified Services Network, Inc.](null/companies/dkdrpy1Um98xx7gHkUjJ68.md)
**Location:** Chicago, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](null/view/ee795d05-1f65-4aa0-9fc6-fb4a88ec0979)

## Description

Diversified Services Network, Inc. (DSN) is seeking a full-time **Digital Program Manager** to join our team in **Chicago, IL**. We offer a **hybrid work model** with **2 days per week of onsite work**, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company – let's talk!

**Position Overview**

The Senior Digital Program Manager is accountable for the successful, on-time, within-budget, and error-free delivery of Platform features and capabilities, managing the planning and execution of project deliverables across a group of related projects that support a common program goal aligned with Digital Strategy. This role provides leadership and support to multiple development/scrum teams, interfaces with technical staff, management, and business resources, and mentors less experienced Digital Project Managers. The incumbent owns the project charter, communications, metrics, reporting, and overall program plan – including dependencies across projects and the program budget.

**Key Contributions & Responsibilities**

-   Manage the planning and execution of project deliverables, including the project charter, communications, metrics, reporting, and overall program plan, highlighting dependencies between projects under the same program
-   Apply knowledge of cloud-based platforms and digital processes, along with strong business acumen, to guide cross-functional teams in project execution
-   Manage multiple projects concurrently
-   Apply advanced knowledge of internal systems, processes, and procedures, and relevant external influences (competitors, laws and regulations, market conditions, etc.) to meet or exceed customer expectations
-   Serve as the principal communicator with clients and internal stakeholders regarding project status
-   Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them
-   Define program scope and success indicators to realize program benefits within a defined timeframe
-   Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) for highest velocity and innovation
-   Prioritize program requirements in partnership with the Product Owner and other stakeholders
-   Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions
-   Provide regular updates to business stakeholders and consumers of program deliverables
-   Create and manage dependencies across all active projects; collaborate across the program to leverage diverse thoughts and ideas
-   Evaluate program team members and identify opportunities to add or train resources to strengthen IT skills across the program
-   Provide leadership and mentorship to less experienced Digital Project Managers for successful program delivery
-   Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts throughout the program lifecycle
-   Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in an accessible, shared environment
-   Advocate for the digital program and support its successful adoption
-   Collaborate with global, cross-functional teams

## Requirements

_**Education & Experience Required**_

-   Bachelor’s degree in Information Systems, Computer Science, or a related field, and 5+ years of professional experience in this capacity OR
-   Master's degree with 5+ years of experience
-   Experience working with large programs or enterprise organizations
-   Familiarity and prior experience leading cross-organizational system testing teams

_**Required Skills**_

-   5+ years of experience with Agile project management
-   Experience delivering AI programs
-   Technical education/background in development engineering management
-   Knowledge of MS Azure DevOps, Power BI, and Confluence
-   Experience managing software development projects/programs in large matrix organizations
-   Advanced human relations skills for a cooperative working relationship with others inside and outside the department
-   Ability to drive issues to resolution
-   Excellent communication skills with the ability to engage with all levels of the organization

_**Desired / Nice to Have Skills**_

-   Scrum Master certification
-   Familiarity with the application development life cycle
-   Familiarity with manual and automation techniques for system testing
-   AWS Cloud certifications

## Benefits

-   401(k)

-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

**Salary Expectations**: $100,000 - 105,000 per annual