# Polish-Language Customer Expert for Logistics Company - Athens, Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/ee86b5e7-fe81-466c-a8f9-0b9c39a14a0a)

## Description

Mercier Consultancy is hiring a Polish-Language Customer Expert to join a reputable logistics company based in Athens, Greece. This role is ideal for individuals passionate about delivering excellent customer service within the logistics and transportation sector.

As a Customer Expert, you will serve as the primary point of contact for Polish-speaking customers, assisting them with inquiries related to logistics, shipments, and deliveries. You will play a key role in ensuring smooth communication and customer satisfaction by providing timely and accurate information.

### Responsibilities

-   Provide professional customer support in Polish via phone, email, and chat
-   Handle inquiries related to logistics operations, shipment tracking, and delivery statuses
-   Resolve customer issues effectively and liaise with internal departments to find solutions
-   Maintain detailed records of customer interactions and transaction information
-   Collaborate with logistics and operational teams to improve service quality
-   Gather customer feedback and report on trends to support continuous improvement
-   Participate in training programs to stay updated on company processes and systems

## Requirements

-   Fluency in Polish and English, both written and spoken
-   Experience in customer service, ideally within logistics or transportation industries
-   Excellent communication and problem-solving skills
-   Strong organizational skills and attention to detail
-   Customer-oriented mindset with a professional approach
-   Ability to work effectively in a team and handle multiple tasks simultaneously
-   Willingness to relocate to Athens, Greece is advantageous

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   And More!