# Senior Microsoft Engineer

**Company:** [ZainTECH](http://jobs.workable.com/companies/9eVXFePTqXPTYdMzqYG8cc.md)
**Location:** New Cairo City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Technology & Delivery

[Apply for this job](http://jobs.workable.com/view/ef1801ca-2601-43a1-8553-0666c160039a)

## Description

The Senior Microsoft Engineer will lead the resolution of complex technical issues across Microsoft platforms. This role involves deep technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to ensure service excellence. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities:

-   Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
-   Perform root cause analysis and implement long-term solutions to recurring problems.
-   Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
-   Develop and maintain technical documentation, SOPs, and knowledge base articles.
-   Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
-   Lead incident response for high-impact outages and participate in on-call rotations.
-   Contribute to system design reviews and provide input on infrastructure improvements.

## Requirements

-   Bachelor's degree in Computer Science or related field.
-   5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
-   Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
-   Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
-   Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.
-   Preferred Certifications:
-   Microsoft Certified: Azure Administrator Associate (AZ-104).
-   Microsoft Certified: Modern Desktop Administrator Associate.
-   Microsoft Certified: Azure Solutions Architect Expert (a plus).