# Customer Onboarding Specialist - (Italian Speaking)

**Company:** [Alfadocs.com](http://jobs.workable.com/companies/5inavfDDFJKpVeCyfu19xZ.md)
**Location:** Munich, Germany
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** CS

[Apply for this job](http://jobs.workable.com/view/ef383f54-38a7-4f91-b6c4-c2a81b4de2ca)

## Description

At **AlfaDocs**, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.

We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an **Onboarding Specialist**, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice.  
You will:  

-   Guide customers through the onboarding journey, from kickoff to successful adoption.
-   Understand each practice's workflows and recommend best practices to improve productivity and profitability.
-   Deliver engaging training sessions for doctors, secretaries, and practice managers.
-   Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
-   Set clear expectations, proactively identify risks, and remove adoption blockers.
-   Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
-   Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
-   Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

## Requirements

-   1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
-   Excellent communication, presentation, and active listening skills.
-   Strong stakeholder management and conflict resolution skills.
-   Ability to manage multiple projects while staying organized and focused on priorities.
-   Customer-centric mindset with strong problem-solving abilities.
-   Ability to influence customers through a consultative approach and build long-term trust.
-   Ownership, resilience, and a proactive attitude.
-   Passion for technology and digital transformation.
-   Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
-   Native Italian and fluent English (C1).
-   Based near Munich or Milan, or willing to relocate.

### **Administrative Info:**

-   **Contract**: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
-   **Salary range**: 27-30.000€ (Italy) 30-32.000€ (Germany)
-   **Location: Milan**, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 **Monaco di Baviera**
-   **Office Model:** Hybrid Mode 3 days in the office, 2 days remote
-   **Working hours**: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break
-   **Trial Period**: 30 days
-   **Start Date**: Starting September 2026

## Benefits

-   Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.

-   Bonus for paid English or German language courses.
-   Training courses, books, workshops, and team-building activities for personal and professional growth.
-   Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
-   Regular company reunions (yearly meetups, Christmas dinner)
-   Snacks and fruit always available in the office, along with good beer at the end of the week.

### **Selection Process**:

1.  Call with Talent Acquisition (30 min)
2.  Interview with Team Leader (45)
3.  Interview with the Head of Sales (30 min)
4.  Job Offer