# Training Vitamin Specialist (Call Center)

**Company:** [ProCaps Labs](null/companies/unWA9PYQ3mRnEVXZVWU8rH.md)
**Location:** Henderson, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Customer Care Center

[Apply for this job](null/view/efa9be17-48e2-4d2d-bef0-b804506c6bd9)

## Description

**POSITION SUMMARY**

As the **TRAINING VITAMIN SPECIALIST**, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. _**It's a HYBRID schedule after 90 days of training.**_

### \*\*\*Please note: The training class for this role is scheduled to start on NOVEMBER 2nd!

## Requirements

**WHAT YOU BRING : MINIMUM JOB QUALIFICATIONS**

-   High school diploma or GED required
-   Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
-   _**Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service**_
-   Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
-   Ability to make decisions and exercise good judgment in a fast-paced structured environment
-   The ability to comfortably apply consultative sales techniques
-   Ability to provide **strong customer service and problem solving skills** and respond to inquiries with tact, diplomacy and patience
-   Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
-   Must be a motivated self-starter who thrives in a team-oriented environment
-   A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
-   Ability to successfully complete ongoing training requirements
-   _**Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift**_
-   Must be willing to work overtime or on weekends, as the workload demands

**WHAT YOU'LL DO : OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**

-   All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position **within 2 years of employment,** this tier will also incorporate **Omnichannel interactions** as part of the associate's day-to-day responsibility
-   Educate customers on ingredients, features, benefits and use of company products
-   Document customer inquiries and actions on tracking system and/or by completing logs
-   Maintain confidentiality and sensitivity in all aspects of internal and external contacts
-   Manage steady volume of calls on a daily basis and prioritize follow-through
-   May generate written correspondence and process document requests
-   Assist in identifying issues and trends to improve overall customer service and productivity
-   Identify errors promptly and determine what corrective steps may be taken to resolve errors
-   Responsible for all actions/responsibilities as described in company controlled documentation for this position
-   Consistently creates opportunities to promote interest in ProCaps products and services
-   Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
-   Perform other duties and responsibilities, as assigned

**Work Environment**

-   Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment

-   We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
-   Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
-   We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
-   Duties are performed primarily in a smoke-free environment

**PHYSICAL REQUIREMENTS**

-   Frequent sitting, standing, walking
-   Able to lift up to 25 lbs.

## Benefits

**WHAT WE OFFER:**

ProCaps Laboratories provides:

-   _**A competitive starting rate of $22/hr**_
-   **Performance-Based Bonus:** Once fully trained and actively handling calls, you may be eligible to earn a bonus in addition to your hourly pay, based on established performance metrics.
-   Eligible for a **discretionary company-wide bonus**

-   Excellent Medical, Dental & Vision Insurance **$0 \*\*\* when you qualify for the Wellness Program!**
-   Paid Time Off, Eight (8) Company Holidays
-   401k with 4.5% match
-   100% Company Life Coverage
-   100% Short Term Disability Coverage
-   Gym Membership Fee Reimbursement
-   Vitamin Allowance + Discounts
-   Company-Funded HS ($1,600/year)
-   Cash Reward Employee Referral Program
-   Pet Insurance

_\* Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!_

**APPLICATION DEADLINE :** _This position will remain open until filled. Applications will be reviewed on a rolling basis._

**HOW TO APPLY :** _Click below to apply directly through our career portal._