# Trainer cum Coach (Luxury Beauty)

**Company:** [LUXASIA](http://jobs.workable.com/companies/jbVBwenH3W2zT5Zn1Y3M4x.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** L Beauty - Guerlain

[Apply for this job](http://jobs.workable.com/view/efd3f36d-c699-4b54-b8f0-2410065465e8)

## Description

**About Guerlain**

Since 1828, Guerlain has defined the French Art of Beauty — where creativity meets craftsmanship, and emotion becomes art. Every creation reflects a deep respect for nature, luxury, and timeless elegance.

As part of the education team, the Trainer embodies this legacy, inspiring Beauty Consultants to translate Guerlain’s heritage and savoir-faire into unforgettable client experiences.

**Key Responsibilities**

1\. Training Delivery

-   Conduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.
-   Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.
-   Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.

2\. In-Store Coaching

-   Provide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience.
-   Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance.
-   Partner with Retail Manager to support business objectives through people development.

3\. Training Planning & Coordination

-   Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia.
-   Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality.
-   Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.

4\. Brand & Team Development

-   Act as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship.
-   Stay updated on brand launches, retail trends, and competitor activities.
-   Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.

5\. Workshop & Masterclass Expertise

-   Conduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams.
-   Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige.

## Requirements

Education & Experience

-   Diploma or higher qualification, additional certification in facilitation, training, or adult learning is a plus.
-   Minimum 5 years’ experience in training, education, or retail operations within the luxury beauty, cosmetics, or skincare industry.
-   Strong knowledge and hands-on experience in Fragrance, Makeup, and Skincare.
-   Proven experience in group facilitation and in-store coaching.
-   Willingness to travel frequently across Malaysia for training and field coaching.

Skills & Competencies

-   Excellent presentation and communication skills, able to inspire and influence diverse learners.
-   Proficient in Microsoft PowerPoint, Word, and Excel.
-   Strong interpersonal skills, team spirit, and passion for people development.
-   Highly organized with attention to detail and a proactive mindset.
-   Fluent in both English and Mandarin is an advantage.
-   Passion for luxury beauty and continuous learning.

## Benefits

-   Market-aligned salary and performance-based incentives
-   Sales commissions or bonuses for eligible retail roles
-   Employee Product Privileges
-   Opportunities for internal mobility across LVMH maisons and regions
-   Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
-   Medical insurance coverage, mental wellbeing support
-   Inclusive & Diverse Culture