# Finnish Night Shift Customer Support Agent - iGaming

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Vantaa, Finland
**Workplace:** on site
**Department:** Katherina Gerdau

[Apply for this job](http://jobs.workable.com/view/effac29e-d196-4d16-923c-b70c9af20bdc)

## Description

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experienced **Finnish-speaking Customer Support Specialists** to join an established iGaming company in Malta—Europe’s premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.

### **Why Malta?**

This isn’t just a job location; it’s a lifestyle shift. Working nights in Malta means:

-   **Daytime Freedom:** Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.
-   **International Hub:** Join a massive social scene within the iGaming and tech community.
-   **Easy Travel:** Use your days off to explore Europe from a central Mediterranean base.

### **What You’ll Be Doing**

As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:

-   **Multichannel Support:** Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.
-   **Account Management:** Assist with player verification (KYC), document processing, and payment queries.
-   **Player Safety:** Identify and escalate Responsible Gaming situations and suspicious behavior.
-   **Technical Troubleshooting:** Investigate account issues and provide structured solutions.
-   **Growth:** Escalate complex cases to specialized departments (Fraud, VIP, or Payments).

## Requirements

-   **Language Skills:** Native-level fluency in **Finnish**, plus professional fluency in **English**.
-   **Experience:** At least 1 year of previous experience in customer support (Chat/Email based).
-   **Night Owl DNA:** You genuinely prefer working night shifts and can maintain high focus during evening hours.
-   **Industry Knowledge:** Previous experience in **iGaming** is a significant advantage.
-   **Soft Skills:** A calm, structured communication style and the ability to work independently.

## Benefits

-   **Competitive Salary + Night Shift Allowance**
-   **Relocation Support:** Comprehensive package for those moving from within the EU.
-   **Health & Wellness:** Private health insurance and access to onsite gym, sauna, and recovery facilities.
-   **Commute Allowance:** Extra support for your travel to and from the office.
-   **Career Progression:** This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management.

### **How to Apply**

Ready to bring your positive energy to the Mediterranean? Click "Apply".