# Senior Information Technology Support Engineer

**Company:** Station
**Location:** London, United Kingdom
**Workplace:** on site
**Employment type:** Full-time

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## Description

**Senior IT Support Engineer**

  

**Location:** Central London (Office Based – 5 Days Per Week)

**Salary:** 50,000 - 60,000

**Contract:** Permanent, Full-Time

  

We're working with a well-established organisation seeking an experienced **Senior IT Support Engineer** to join its internal technology team.

  

This is a hands-on, customer-focused support role where you'll provide technical expertise while delivering an exceptional experience to users across the business. You'll work within a fast-paced IT support function, resolving a wide range of technical issues, maintaining core technologies, and ensuring users receive a responsive, high-quality support service.

  

We're looking for someone with strong **Citrix** experience who enjoys working directly with people, thrives in a busy ticket-driven environment, and takes pride in delivering excellent customer service. This opportunity is ideal for someone with strong technical capability who still enjoys being hands-on, solving problems, and building relationships with users rather than stepping away from frontline support.

  

**Key Responsibilities**

-   Provide high-quality IT support to users across the business.
-   Deliver an outstanding customer experience, acting as a trusted point of contact for technical support.
-   Support and troubleshoot Citrix environments, ensuring reliable access to business applications.
-   Manage incidents, service requests and technical issues through the IT service management platform, working to agreed service levels.
-   Administer and support Microsoft Active Directory, Entra ID and Microsoft 365.
-   Configure and support Windows devices, user accounts and permissions.
-   Diagnose and resolve hardware, software, networking and desktop support issues.
-   Support user onboarding, offboarding and device provisioning.
-   Work collaboratively with internal IT colleagues and third-party suppliers to resolve technical issues.
-   Create and maintain technical documentation and knowledge base articles.
-   Contribute to continuous improvement by identifying opportunities to enhance support processes and the end-user experience.

  

**Required Experience**

-   Previous experience in an IT Support Engineer, Senior IT Support Engineer, Desktop Support Engineer, End User Computing (EUC) Engineer or similar position.
-   Strong hands-on experience supporting **Citrix** environments.
-   Experience administering **Active Directory** and **Microsoft Entra ID**.
-   Good working knowledge of **Microsoft 365**.
-   Experience working within a busy, ticket-driven IT support environment.
-   Strong troubleshooting skills across Windows desktop technologies and end-user devices.
-   Excellent communication and interpersonal skills with the ability to build relationships across the business.
-   A customer-first approach with a genuine passion for delivering outstanding IT support.
-   Ability to prioritise and manage multiple support requests in a fast-paced environment.

  

**Desirable Experience**

-   Experience supporting users across multiple sites.
-   Knowledge of Windows Server.
-   Experience with IT service management platforms such as ServiceNow.
-   Understanding of ITIL best practices.
-   Experience with Microsoft Intune or other endpoint management solutions.
-   Relevant Microsoft certifications.

  

**What's on Offer**

-   Competitive salary of **50,000 - 60,000** plus benefits.
-   A varied and rewarding role supporting a diverse user base.
-   Exposure to modern Microsoft and Citrix technologies.
-   Ongoing learning and professional development opportunities.
-   Supportive and collaborative team environment.
-   Excellent opportunities for career development and progression.

  

If you're a technically strong IT Support Engineer who enjoys working closely with users, delivering exceptional customer service, and solving complex technical issues in a hands-on support environment, we'd love to hear from you.