# Junior Customer Service Representative

**Company:** [Valatam](http://jobs.workable.com/companies/giPfr2BwKe8g76znLm7GJh.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Service

[Apply for this job](http://jobs.workable.com/view/f1226403-d537-41c3-9b2b-c91808fee776)

## Description

**About Valatam**

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a **Great Place to Work for the 2025-2026** period, proof that great work starts with great people.

**About the Role**

We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.

**Key Responsibilities**

-   Handle routine inbound and outbound customer communications via phone, email, and chat.
-   Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
-   Escalate complex issues to senior team members when necessary.
-   Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
-   Execute accurate data entry and update customer profiles within internal database and CRM tools.
-   Collaborate with internal departments to gather information required to resolve customer queries.
-   Provide general administrative and operational support to the customer service team as needed.

## Requirements

-   Fluent English (C1/C2) and Spanish.
-   1 to 2 years of experience in remote, customer-facing roles.
-   Basic familiarity with CRM platforms or customer support ticketing systems (e.g., Zendesk, HubSpot) is preferred.
-   Strong verbal and written communication skills with an empathetic, customer-first mindset.
-   Excellent attention to detail and ability to follow established workflows and guidelines.
-   Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
-   Bachelor’s or Associate’s degree preferred.

## Benefits

**Our Core Values at Work**

We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You’ll thrive here if these values resonate with you.

**What We Offer**

-   Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements).
-   Guaranteed annual pay increments.
-   Discretionary client bonuses (80% of our clients award year-end bonuses).
-   7 U.S. federal holidays + 4 paid PTO days.
-   Monthly medical insurance stipend (after meeting eligibility criteria).
-   Birthday / Anniversary bonuses + Gym / Wellness allowance.
-   Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.