# Service Manager

**Company:** [Uni Systems](https://jobs.workable.com/companies/8ReRGvVpgTz71fpRSp21WN.md)
**Location:** Valletta, Malta
**Workplace:** on site
**Department:** International BU

[Apply for this job](https://jobs.workable.com/view/f123802f-cbad-4405-a190-59e07cbd5149)

## Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

-   Lead and coordinate the delivery of IT support and infrastructure services.
-   Manage multidisciplinary technical teams and key stakeholders.
-   Monitor SLAs/KPIs, service quality and performance.
-   Manage escalations and drive continuous service improvement.
-   Oversee service planning, reporting and vendor coordination.

## Requirements

What do you need to succeed in this position?

-   At least 10 years of demonstrable experience managing support services.
-   Proven experience coordinating multidisciplinary teams.
-   Strong experience in stakeholder engagement.
-   Experience with SLA/KPI tracking.
-   Experience in continuous service improvement.
-   Experience with service catalogue lifecycle management.
-   Experience with vendor governance across complex environments.
-   Fluent in English

### Mandatory Certification

The candidate must hold one of the following, or an accepted equivalent:

-   ITIL Managing Professional (ITIL MP), or
-   ITIL 4 Strategic Leader (ITIL SL).