# Pre-Litigation Case Manager Team Lead

**Company:** [Kenny Habetz Injury Law](null/companies/1kWwnfbzou2uDbm8jmN8Bv.md)
**Location:** Lafayette, United States
**Workplace:** on site
**Employment type:** Full-time

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## Description

**POSITION SUMMARY**

The Pre-Litigation Manager owns the phase of a case between signup and either settlement or the decision to file suit. You will lead a team of case managers, keep treatment and records moving, oversee demand quality, and make sure no file sits still.

This is a working leadership role. You will carry a small caseload of your own while supervising the team, setting standards, and being the person attorneys come to when they want to know the real status of a file.

**KEY RESPONSIBILITIES**

Team Leadership

-   Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing
-   Set clear standards for client contact, file hygiene, and file movement, and hold the team to them
-   Train new case managers and build out the training path for the role
-   Conduct one on one check ins and performance reviews on a defined cycle
-   Address performance problems early and directly, and recommend hiring and staffing changes

Case Movement and Quality Control

-   Run regular file audits to find stalled cases, aging records requests, and treatment gaps
-   Review demand packages for completeness, accuracy, and persuasive strength before they go out
-   Own the pre-litigation aging report and drive it down
-   Escalate files that should be referred to litigation instead of continuing to negotiate
-   Partner with the attorneys on case valuation and negotiation strategy

Client Experience

-   Own client satisfaction during the pre-litigation phase, which is where most complaints originate
-   Step into difficult client conversations when a case manager needs backup
-   Make sure clients hear from the firm on schedule, not just when something happens

Process and Reporting

-   Document and improve pre-litigation workflows and task templates in the case management system
-   Report on caseload volume, phase aging, demand turnaround, and settlement results
-   Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped
-   Recommend process and technology changes backed by what the numbers show

**CORE COMPETENCIES**

-   Leadership. Your team knows what is expected and gets better under you
-   Urgency. A file that has not moved in two weeks bothers you
-   Negotiation instinct. You know when an offer is real and when the adjuster is testing you
-   Directness. You give feedback in the moment instead of saving it for a review
-   Judgment. You can tell the difference between a case that needs more treatment and one that needs to be filed
-   Client empathy that survives a heavy caseload
-   Data comfort. You manage from the report, not from memory

**HOW SUCCESS IS MEASURED**

Performance in this role is reviewed at 90 days, at six months, and annually. These are the measures that matter:

-   Average pre-litigation cycle time from signup to demand sent, trending down against baseline
-   Percentage of demands accepted by attorneys on first review without rework
-   Pre-litigation aging report, with no file exceeding the firm stall threshold without documented reason
-   Settlement results measured against pre-negotiation case value
-   Team client contact compliance on file audit
-   Case manager retention, ramp time for new hires, and completion of one on ones and reviews on schedule
-   Clean handoffs to litigation and settlement, measured by rework and missing items
-   Client complaints during the pre-litigation phase, tracked and trending down

## Requirements

**QUALIFICATIONS AND EXPERIENCE**

Required

-   4 or more years of personal injury pre-litigation case management experience
-   Prior experience supervising, training, or leading a team
-   Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation
-   Working knowledge of Louisiana prescription periods and insurance coverage issues
-   Excellent written communication, particularly demand writing
-   Comfort managing performance and holding people accountable

Preferred

-   Experience in a Louisiana personal injury firm
-   Experience building or rebuilding a pre-litigation workflow
-   Familiarity with lien negotiation and Medicare or Medicaid reimbursement
-   Proficiency with case management platforms and reporting tools
-   Bilingual in English and Spanish

## Benefits

**BENEFITS**

-   Health care plan (medical, dental, and vision)
-   Retirement plan with 401(k) participation
-   Critical illness and cancer ancillary plans
-   Life insurance (basic, voluntary, and AD&D)
-   Short term and long term disability coverage
-   Paid time off, including vacation and paid holidays
-   Ongoing training and professional development
-   Fully paperless, cloud based systems so your day is spent on client work instead of filing