# Operations Assistant Manager - Ooca Clinic

**Company:** [OOCA](null/companies/2wUekv4w5DiRAMrQrEU7WD.md)
**Location:** Bangkok, Thailand
**Workplace:** on site
**Employment type:** Full-time
**Department:** Medical & Operation

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## Description

**Job Overview**

The Operations Assistant Manager is responsible for managing and executing the day-to-day operations of Ooca Clinic, as well as the company’s administrative operations, ensuring smooth, efficient, and well-organized business operations in line with company standards.

This role owns tasks end-to-end, from planning and execution to follow-up, problem-solving, and completion, covering **Clinic Operations, Company Administration, Procurement, Reporting, and Executive Event Support.**

**The ideal candidate is systematic, hands-on, detail-oriented, proactive, a strong problem solver, and able to manage multiple priorities effectively.**

### Key Responsibilities

**1.Clinic Operations**

-   Ensure smooth and efficient clinic operations by overseeing SLA and protocol compliance, and managing the team to maintain high-quality service delivery.
-   Manage provider schedules, appointments, and patient flow.
-   Identify, resolve, and follow up on operational issues.
-   Ensure the readiness of clinic facilities, equipment, and operational resources.
-   Improve workflows and SOPs to enhance operational efficiency.

**2.Company Administration**

-   Manage the company’s administrative and office operations.
-   Oversee administrative tasks, documentation, and internal office coordination.
-   Ensure the readiness of office facilities, equipment, and essential supplies.
-   Coordinate with internal teams and external service providers on administrative matters.
-   Maintain organized documentation and ensure administrative tasks are completed on time.

**3.Procurement & Vendor Management**

-   Own the end-to-end procurement process for clinic and company needs.
-   Coordinate with suppliers and vendors on quotations, purchasing, delivery, and payment documentation.
-   Manage inventory and monitor stock levels of essential supplies and equipment.
-   Manage and monitor supplier/vendor performance.
-   Monitor operational spending and identify opportunities for cost efficiency.

**4.Reporting & Data**

-   Own daily, weekly, and monthly operational and administrative reporting.
-   Collect, verify, and analyze relevant operational data.
-   Prepare dashboards and KPI reports to monitor performance.
-   Track action items and provide progress updates.
-   Improve reporting formats to ensure accuracy, clarity, and practical use.

**5.Team & Healthcare Provider Coordination**

-   Manage and coordinate schedules for clinic staff and healthcare providers.
-   Monitor service coverage, attendance, and operational issues.
-   Coordinate onboarding, training, and communication of SOPs and service standards.
-   Address and follow up on team-related operational issues within the scope of responsibility.

**6.Quality & Patient Experience**

-   Monitor patient feedback and complaints and ensure issues are resolved through completion.
-   Ensure daily operations follow established SOPs and service standards.
-   Identify recurring issues and implement process improvements to enhance patient experience.

**7\. Compliance & Documentation**

-   Maintain and monitor key clinic and company documents, including licenses, registrations, and contracts.
-   Track renewal deadlines and ensure required documentation remains complete and up to date.
-   Maintain organized and accessible records for operational and compliance purposes.
-   Identify and report operational or compliance risks.

**8.Cross-functional Projects**

-   Own assigned Operations and Administration projects from planning through completion.
-   Coordinate with Product, Technology, Customer Support, Marketing, and other relevant teams.
-   Track project timelines, deliverables, and action items.
-   Identify and resolve issues to ensure projects achieve their objectives.

**9.CEO & Executive Events**

-   Own the planning and execution of special events or personal events for the CEO as assigned.
-   Manage timelines, checklists, budgets, logistics, and coordination with vendors and partners.
-   Oversee on-site execution and handle issues that arise during events.
-   Maintain strict confidentiality and privacy regarding information related to the CEO and executive activities.

**10.Process Improvement**

-   Identify operational and administrative issues, analyze root causes, and implement solutions.
-   Improve processes, workflows, and SOPs to reduce operational friction and increase efficiency.
-   Monitor and measure the impact of process improvements.

## Requirements

-   Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field.
-   **3–5 years of experience** in Operations, Administration, Healthcare/Clinic Operations, or a related field.
-   Strong ability to manage multiple tasks, prioritize effectively, and follow through to completion.
-   Strong analytical and reporting skills, with good proficiency in Excel or Google Sheets.
-   Comfortable using **AI tools** to improve work efficiency, including data management, reporting, data analysis, and process improvement.
-   Hands-on, detail-oriented, systematic, and strong in problem-solving.
-   Strong communication and coordination skills, with the ability to work effectively across multiple teams.
-   Experience in **Healthcare, Digital Healthcare, or Clinic Operations** is a strong advantage.
-   Good command of English, both written and spoken.

## Benefits

-   Performance-based Incentive
-   Health Insurance
-   Annual Leave 6 days
-   Mental Health counseling sessions with psychiatrists and psychologists through ooca platform
-   Social Security Insurance
-   Provident Fund (condition applied)
-   Special discount home loan interest with Government Housing Bank
-   BYOD policy: Personal laptops less than 3 years old are eligible for 1000 THB/month subsidy (registration required)

**Working Hours & Location**

-   Full-time position at Gaysorn Centre, Floor 5, Bangkok
-   Clinic opening hours: 10:00 AM - 8:00 PM
-   Days Off: 2 days per week (including one working day on either Saturday or Sunday)
-   Manager's working hours may extend beyond clinic hours to ensure smooth operations