# Customer Support Coordinator

**Company:** [Mancomm, Inc.](https://jobs.workable.com/companies/pePzdryvcKQ2Zr9XAcW4D2.md)
**Location:** Bastrop, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/f18d8554-bd8e-4c56-8fd2-e4b903a9355d)

## Description

Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly.

**Key Responsibilities:**

-   Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy
-   Troubleshoot and resolve customer issues with empathy and follow-through
-   Process customer orders, subscriptions, and requests through internal systems
-   Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the right next step
-   Keep customer records, notes, and documentation accurate
-   Track trends in customer questions, complaints, and delays, and recommend process or tool improvements
-   Support internal workflows, documentation, and shared systems
-   Assist with cross-team coordination and projects as needs arise

## Requirements

-   2+ years of experience in customer service, order processing, or administration
-   Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools
-   Excellent verbal and written communication skills
-   Strong organizational skills and attention to detail
-   Ability to manage competing priorities in a fast-paced environment
-   Calm, professional demeanor under pressure
-   Bonus: experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries

**Why Join Us:**

At Mancomm, great service combines a human touch with the right technology. This role sits at the center of the customer experience and helps shape how AI-powered tools make regulatory knowledge more accessible. Candidates who enjoy helping people, keeping things organized, and taking on new challenges will find room to grow as the company grows.

## Benefits

-   Health, dental, and vision insurance
-   Health savings account
-   401(K) retirement plan with company match
-   Paid time off (PTO)
-   Holiday Pay