# Client Services Support - Mortgage Web Applications

**Company:** [FICS, Inc.](http://jobs.workable.com/companies/9rzuUHhfCd2tMCReSoBZfX.md)
**Location:** Addison, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Web Applications

[Apply for this job](http://jobs.workable.com/view/f1970e7b-86c5-476e-a299-467e75e62239)

## Description

FICS® is searching for an enthusiastic **Web Applications System Support team member to join its FICS Team** of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality **web applications** system support, to help **disentangle the mortgage process** for our clients. Each communication directly affects the efficiency of our customers’ operations and their success.

**System Support team members** communicate with customers **via phone calls and email** in a fast-paced environment, **train FICS customers** to use the FICS software, **perform FICS product webinars** and **conference presentations**, and are the first in line in the collaborative process of **testing the FICS software** for quality assurance.

## Requirements

**What you bring:**

-   At least **1-2 years of experience in web application support** or other equivalent support experience.
-   A **solid understanding of web application support best practices** such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner.
-   **Knowledge of testing web applications** for quality and ease of use.
-   Basic **understanding of the most popular browsers** and using an analytical approach in crafting testing scenarios.
-   Exceptional **verbal and written communication skills**.
-   Excellent **interpersonal and presentation skills**, as well as **an eagerness to learn.**
-   Valid Texas Driver License and Vehicle Liability Insurance

## Benefits

**FICS**® **puts its Family of Customers first** and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base **for 40 years and counting**.

Find out what it’s like to be an FICS® Family member at our Life at FICS page: [fics.com/about-us/life-at-fics/](http://www.fics.com/about-us/life-at-fics/)