# Sr IT Support Analyst | Wayne, PA | Rate Open

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Wayne, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/f1bc9bf0-56a2-4d20-a6d9-9c6e50adba01)

## Description

**Title :** Sr IT Support Analyst

**Location :** Wayne, PA

**Type :** Full Time

**Salary :** **$Open (Best Possible)**

**YOU’RE GOOD AT****:**

-   Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
-   Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
-   Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
-   Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
-   Providing Tier 1-3 Executive Support for our C-Suite
-   Provide end user/new user education with a focus on collaboration tools like Office365
-   Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices
-   Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.
-   Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management
-   Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.
-   This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy
-   Work closely with the Director of IT Corporate Services on other projects
-   This position has high visibility and requires the highest level of communication with strong verbal and writing skills.

  

**YOU HAVE****:**

-   Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL
-   8+ years of desktop services experience.
-   5+ years of advanced experience in Active Directory and server administration.
-   3+ years providing executive/C-SUITE personalized desktop support.
-   1+ years of desktop networking with LAN/WLAN experience.

  

**Note:** If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

  

We look forward to hearing from you at the earliest!