# Czech Speaking Customer Service Agent - Work Remote In Greece **Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** TTG [Apply for this job](http://jobs.workable.com/view/f213b92e-c0eb-40fd-81c2-3bad7e6a8eaf) ## Description ### Czech Speaking Customer Service Agent ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles, we pride ourselves on delivering a seamless, supportive, and fully managed recruitment experience. At Mercier Consultancy Group, your career ambitions are our highest priority. ### Job Overview We are thrilled to present an exciting Czech Speaking Customer Service Agent position in Greece, offered on a fully remote basis for candidates residing within the country. This is a fantastic opportunity for Czech-speaking professionals to build a meaningful career within the vibrant and fast-growing Tourism industry, supporting travellers and clients with expert assistance in their native language. If you are passionate about delivering exceptional customer experiences and are eager to explore jobs in Greece, this role with Mercier Consultancy Group is the perfect next step for you. ### Key Responsibilities - Deliver outstanding customer support to Czech-speaking travellers and tourism clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism. - Assist customers with travel bookings, reservations, itinerary modifications, and cancellations, providing accurate and timely information throughout the process. - Handle customer enquiries related to holiday packages, hotel accommodations, flights, and tourism services, offering clear and knowledgeable guidance at every stage. - Resolve complaints and concerns efficiently and empathetically, turning challenging situations into positive customer experiences that build lasting loyalty. - Coordinate with internal teams and third-party tourism partners to ensure seamless service delivery and swift resolution of customer issues. - Accurately log all customer interactions, feedback, and case details into the company's CRM system, maintaining meticulous records in accordance with company standards. - Stay up to date with the latest tourism products, destination information, travel regulations, and promotions in order to provide customers with the most relevant and current advice. - Proactively identify opportunities to upsell or cross-sell relevant tourism services and products, contributing to overall team revenue targets and business growth. ## Requirements - Native or fluent Czech language skills, both spoken and written, are essential for this role — all customer interactions will be conducted in Czech. - A valid EU passport or appropriate documentation confirming the right to work within the European Union is mandatory. - Previous experience in customer service, preferably within the tourism, travel, hospitality, or related industry, is highly desirable. - Strong communication and interpersonal skills, with the ability to engage professionally and empathetically with a diverse international customer base. - Good working knowledge of English to facilitate effective collaboration with internal teams and management. - Comfortable working remotely with a reliable internet connection, a quiet working environment, and a high level of self-motivation and organisational discipline. - Proficiency with standard computer applications and CRM tools; the ability to learn new systems quickly is a definite advantage. ## Benefits ### What We Offer - Competitive Monthly Salary, reflective of your skills, experience, and the premium nature of this Czech-speaking role in the tourism sector. - Fully Paid Training programme to ensure you are thoroughly prepared and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind and wellbeing. - Fully Paid Relocation Package, including your flight to Greece, airport transfer, and hotel accommodation to make your move as smooth and stress-free as possible. - Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering exceptional customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security and recognition of your contribution. - Remote working arrangement within Greece, offering you the flexibility and comfort of a work-from-home lifestyle in one of Europe's most desirable destinations. - A supportive, multicultural, and dynamic team environment where your professional growth is actively encouraged and celebrated. - And Much More... ### Life in Greece Relocating to Greece means embracing one of Europe's most captivating and richly rewarding lifestyles. Greece is blessed with over 300 days of sunshine each year, breathtaking landscapes ranging from golden Mediterranean coastlines to dramatic mountain scenery, and a culture steeped in thousands of years of history and art. Whether you are exploring the iconic streets of Athens, unwinding on the sun-drenched shores of a Greek island, or discovering hidden gems in charming villages, life in Greece offers an unparalleled sense of beauty, warmth, and wonder that is simply impossible to find anywhere else in Europe. Beyond its natural splendour, Greece is celebrated for its world-famous cuisine, legendary hospitality, and an exceptional quality of life that draws professionals from across the globe. The cost of living in Greece is highly competitive compared to many other Western European countries, allowing you to enjoy a rich and fulfilling lifestyle without compromise. With a fully paid relocation package provided by Mercier Consultancy Group, your transition to Greece could not be easier — and once you arrive, you will quickly understand why so many people who discover jobs in Greece choose to make it their permanent home. Greece is not just a destination; it is a way of life. ### How to Apply Are you ready to launch an exciting new chapter in your career as a Czech Speaking Customer Service Agent within the Tourism industry? Do not miss this outstanding opportunity to secure one of the most rewarding Czech-speaking jobs in Greece available today. Click the _Apply Now_ button below to submit your application and take the first step towards a brilliant future with Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you to the Mercier Consultancy Group family — and to Greece.