# Authorization Specialist

**Company:** [Serenity Mental Health Centers](http://jobs.workable.com/companies/h3yGHYiFcHCJXrasgMwDWe.md)
**Location:** Jacksonville, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Support

[Apply for this job](http://jobs.workable.com/view/f25d49fe-aa62-4a4c-8ad7-dda3b1031461)

## Description

### **Insurance Authorization Specialist**

**Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)**

### **Help Patients Access the Care They Deserve**

At **Serenity Healthcare**, we believe that care should be compassionate, effective, and accessible. As an **Insurance Authorization Specialist**, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.

This is a **high-visibility** role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.

⚠️ _Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals._

### **What You'll Do**

-   Gather and review patient documentation to verify eligibility for **Transcranial Magnetic Stimulation (TMS)** treatments
-   Coordinate with outside providers to obtain relevant **medical records and patient history**
-   Prepare, submit, and follow up on **insurance authorization requests**
-   Manage and organize **incoming faxes and patient documentation**
-   Represent and advocate for patients during **clinical review calls with insurance providers**
-   Ensure all documentation is accurately entered into the **Electronic Health Record (EHR)** system
-   Collaborate with clinical and administrative teams to support efficient patient care
-   Perform other administrative and operational duties as needed

### **About Serenity Healthcare**

**Serenity Healthcare** is a leading provider of cutting-edge mental health treatments, including **FDA-cleared Transcranial Magnetic Stimulation (TMS)**. We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.

We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.

### **Apply Today and Be a Voice for Patients in Need**

_Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check._

## Requirements

### **What We're Looking For**

**Required Qualifications:**

-   Strong desire to **advocate for patients** and ensure access to medically necessary treatment
-   Excellent **problem-solving** and critical thinking skills
-   Ability to manage **deadlines**, multitask, and stay organized
-   Strong communication skills — comfortable working with **clinical staff and external providers**
-   High **attention to detail** in documenting patient and insurance information
-   Confidence using **online systems, EHR platforms, and computer tools**

**Preferred (Not Required):**

-   Experience in **medical authorization, insurance coordination**, or a healthcare administrative role
-   Familiarity with TMS, behavioral health, or prior authorization processes

## Benefits

### **Why You’ll Love Working at Serenity**

-   **Mission-driven work** – Help patients access care that changes lives
-   **Career growth** – Join a rapidly growing mental healthcare company
-   **Supportive culture** – Be part of a team that values both people and performance

**Benefits:**

-   Competitive pay
-   90% employer-paid **medical, dental, and vision insurance**
-   **Life insurance** and flexible spending account
-   **401(k)** retirement plan
-   **10 paid holidays** + paid time off
-   A culture that values your **well-being and work-life balance**