# Rooms Controller - Front Office- Full Time

**Company:** [Ocean Casino Resort](http://jobs.workable.com/companies/xoRv1ViTp8hPagKVNr2cEB.md)
**Location:** Atlantic City, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Front Office

[Apply for this job](http://jobs.workable.com/view/f2ae147f-6fb9-43f5-a336-8e2571568a68)

## Description

**About the Role**

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

**Position Responsibilities**

-   Complies with all New Jersey/CCC regulatory requirements
-   Adhere to established company and departmental procedures, guidelines, and policies at all times
-   Facilitates communications between the various hotel/casino departments and the Front Desk
-   Ensure prompt and courteous check in/check out of hotel guests
-   Assist with checking rooms to verify the status of hotel reservations
-   Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
-   Balancing guest folios and ensuring that every reservation has a valid payment method
-   Assisting our guests and VIP clientele with all their accommodations.
-   Resolve guest complaints and increase guest retention.
-   Respond and assist to phone inquiries from internal and external guests
-   Processing all forms of settlement methods
-   Verifying team member banks at the end of the shift and reporting discrepancies
-   Handle guest packages and post charges in the system
-   Assist with training and developing new team members
-   Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

**Essential Functions**

-   Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
-   Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
-   Must be able to stand for an entire shift
-   Must be able to lift/push/pull up to 25 lbs

## Requirements

-   Computer proficiency
-   Customer service experience is required
-   Ability to speak, read and write in English
-   High school diploma or equivalent GED preferred

## Benefits

-   Free meal on shift
-   Training & Development
-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k,)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off
-   Pay Rate: $19.00/hour