# Sr. Staff TechOps & Support Engineer

**Company:** [Sumerge](http://jobs.workable.com/companies/fqLx2j2AYiWjKndG8P9ZmW.md)
**Location:** Cairo, Egypt
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Technical Support

[Apply for this job](http://jobs.workable.com/view/f372234b-dacf-40f5-8527-2e835ff5937f)

## Description

Our Sr. Staff TechOps & Support Engineer provides technical leadership for enterprise production operations by ensuring the stability, availability, and continuous improvement of mission-critical environments while driving automation, operational excellence, and service reliability across the organization.

### Responsibilities

-   Ensure high availability, performance, and reliability of production systems and platforms
-   Drive incident response, root cause analysis, problem management, and continuous service improvement initiatives to enhance platform reliability and reduce operational risk.
-   Architect and optimize CI/CD pipelines, deployment strategies, automation frameworks, monitoring, and observability solutions to improve operational efficiency.
-   Provide technical leadership for IBM Cloud Pak  Stacks, Confluent, Elasticsearch, container platforms, and enterprise infrastructure while supporting complex production deployments.
-   Establish operational standards, security controls, backup, disaster recovery, and service reliability practices to ensure compliance and business continuity.
-   Mentor engineers, provide technical direction, and collaborate with Development, Platform Engineering, Security, QUALITY, and Infrastructure teams to resolve critical production issues.
-   Maintain technical governance, operational documentation, and platform standards while driving innovation and continuous operational improvement.

## Requirements

-   Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
-   6–8 years of experience in Technical Operations, Site Reliability Engineering (SRE), DevOps, Infrastructure Operations, or a similar technical discipline.
-   Extensive experience with Linux/Windows administration, Kubernetes, OpenShift, Docker, CI/CD platforms, automation, scripting, monitoring, and observability  tools (Grafana & Prometheus).
-   Strong expertise in IBM Cloud Pak Stacks, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), JVM performance analysis, networking, and enterprise production environments.
-   Advanced knowledge of security best practices, IAM, backup and disaster recovery, scalability, performance tuning, incident management, and SLA/SLO management.
-   Demonstrated ability to lead complex troubleshooting efforts, mentor engineering teams, and drive operational excellence across enterprise platforms.
-   Excellent leadership, stakeholder management, communication, decision-making, and strategic problem-solving skills.